Cloud Operations Manager

Company:

Marsh

Description:

Summary:

We are seeking a Cloud Operations Manager to lead and contribute hands-on to our team supporting AWS GovCloud environments and business-critical applications. This full-time role combines day-to-day technical ownership with people leadership for a team of 4 engineers. The manager will be responsible for cloud operations, server administration, incident resolution, change management, problem management, patching, monitoring, and security compliance in a regulated environment, while setting priorities, coaching team members, and driving operational excellence. The ideal candidate will have strong hands-on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to independently own a portfolio of work and projects from defining the approach through execution, while collaborating with internal and vendor teams to maintain reliable operations and drive continuous improvement.

Key Responsibilities:

• Lead and manage a team of 4 cloud operations engineers, including work allocation, coaching, development and performance management.
• Participate in a rotating weekly on-call schedule.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Identify, propose and implement cost-optimization improvements.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Create and maintain comprehensive documentation for all configurations and procedures, and ensure the team follows documentation standards.
• Work with cross-functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Provide technical leadership for troubleshooting and resolving infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Perform and oversee patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Monitor the health, performance and utilization of the AWS GovCloud environments, respond to alerts and escalate issues as appropriate.
• Set team priorities and coordinate operational workload across incidents, service requests, maintenance activities and project work.
• Remain hands-on in supporting the deployment, configuration and management of AWS GovCloud infrastructure (compute, storage, networking, etc.).

Required Qualifications:

• Hands-on experience supporting AWS environments.
• Ability to work independently and collaboratively on routine tasks and projects.
• Strong problem-solving and the ability to learn quickly.
• Strong communication and documentation skills.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to balance hands-on technical delivery with people leadership, prioritization and team support.
• Experience leading or managing a small technical operations or infrastructure team.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Proficiency in Windows and/or Linux server administration.
• Must be a US citizen. 

Preferred Qualifications:

• Experience supporting regulated, government, or highly controlled cloud environments.
• Previous experience mentoring, coaching and developing engineers.
• Previous experience working on a geographically dispersed team.
• Demonstrated ability to improve operational stability, efficiency and resilience over time.
• Experience in FEDRAMP/GovRamp.
• Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation.
• Experience using Agile tools to plan, track, and manage operational work.
• Experience with ITIL-based incident, change, and problem management processes.
• AWS certification or equivalent cloud credentials.
• Familiarity with monitoring and logging tools such as CloudWatch and basic log analysis.
• Scripting or automation experience.
• Previous audit experience, including gathering findings and creating and providing documentation in accordance with audit requirements.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected] is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.