Key Account Lead @ Xylem

INACTIVE

Full-Time

Key Account Lead

Posted on 4/5/2024

Xylem

5,001-10,000 employees

Advanced water technology and solutions provider

Hardware

Industrial & Manufacturing

Senior

Nottingham, UK

Required Skills

Customer Service

Responsibilities

Manage Multiple Framework's for Pumps and Mixers
Provide support and Management for 2 direct reports
Order Handling & Escalation
Expeditor, Inventory & logistics & Open orders
Manage, support, coach and guide the internal team of 2 to provide efficient and excellent customer service
Monitor and maintain Framework stock systems
Utilize and manage CRM's for opportunities
Product selection
Ensure quotes are completed within the SLA
Receiving and processing Orders to ensure the agreed delivery SLA is fulfilled
Liaise with customers on a daily basis around deliveries within the SLA and orders for equipment outside the agreement
Attend weekly conference calls to discuss delivery/stock status
Attend site meetings at customer premises where required
Work with the Xylem Field Account Manager and Regional Water Utilities Manager to ensure SLAs are met
Deal with customer issues and find a resolution in a prompt & fair manner
Review and issue daily/weekly/monthly inventory & shipping reports
Liaise with Logistics partners and European Factories to ensure delivery requirements and issues are resolved
Support in Continuous improvement activities to improve inventory availability and visibility for the customer
Assist in carrying out continued Inventory checks as well as full stock counts in consignment stock locations
Liaise with all departments to resolve Inventory/shipping/invoice queries
Assist in departmental initiatives as required
Carry out other tasks as may be defined to develop the business

Description

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com.

Title:

Key Account Lead

In this role you will be supporting the company objectives by managing Multiple Framework’s for Pumps and Mixers and providing support and Management for 2 direct reports. Main duties will consist of Order Handling & Escalation, Expeditor, Inventory & logistics & Open orders. Ideally having expertise in operations and logistics with relevant product knowledge.

Role Duties & Responsibilities

Overall Internal Management of Multiple Framework’s activity within those frameworks for Pumps and Mixers and be the key Xylem internal touch point for all Enquiries, Orders, Technical Enquiries, reporting and meetings for the customer
Manage, support, coach and guide the internal team of 2 to provide efficient and excellent customer service via review meetings with direct reports to coach and mentor individual development and performance
Manage Inventory - Monitor and maintain Framework stock systems (if applicable) to support their operational needs and meet our Framework SLA. This could include meeting with the customer face to face or over the phone (zoom)
Utilise and manage CRM,’s for opportunities (Direct and through Supply Chain)
Product selection
Ensuring quotes that need done are completed within the SLA
Receiving and processing Orders to ensure the agreed delivery SLA is fulfilled.
Ensure that all orders have the correct discount authority.
Liaise with customer’s on a daily basis around deliveries within the SLA and orders for equipment outside the agreement.
Attend weekly conference calls where required to discuss delivery / stock status.
Attend site meetings at their premises where required.
Work with the Xylem Field Account Manager and Regional Water Utilities Manager to ensure SLA;s are met and that the customer get’s the best experience possible.
To deal with customer issues and to find a resolution in a prompt & fair manner
Review and issue of daily/weekly/monthly inventory & shipping reports, driving performance of strategic & consigned inventories across the UK business.
Liaise with Logistics partners and European Factories to ensure delivery requirements and issues are resolved in a cost effective and efficient manner.
Support in Continuous improvement activities to both systems and process, to improve inventory availability and visibility for the customer
Assist in carrying out continued Inventory checks as well as full stock counts in consignment stock locations (where applicable)
Liaise with all departments to resolve Inventory/shipping/invoice queries in a timely manner.
To assist in departmental initiatives as and when required.
Carry out other tasks as may be defined that may be required in order to develop the business.

Why Work at Xylem!

We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues. Engage as a volunteer through Xylem´s business program for community initiatives Xylem Watermark: www.xylemwatermark.com.

Everyone’s equal value

We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.

Xylem

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Website

View Company Profile

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 1%

2 year growth

↑ 24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

INACTIVE