Experience in requirements gathering and analysis, solution design, development task management, quality assurance, and release methodologies.
Strong working knowledge of ServiceNow core architecture and modules including Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, Configuration Management Database, and Knowledge Management.
Experience integrating ServiceNow with third-party and external systems.
Understanding of web technologies including HTML, XML, and JavaScript.
Solid knowledge of JavaScript, HTML, and CSS.
Three to five years of experience working with the ServiceNow platform in an administrative or developer role in an enterprise-wide, multi-tier ServiceNow production environment.
ServiceNow Certified Administrator certification.
A BS or equivalent plus five years of related experience, or an MS plus three years of related experience.
Ability to analyze and solve problems effectively.
Ability to work directly with internal information technology and external clients.
Responsibilities
Collaborate with other ServiceNow administrators to develop solutions and handle general updates, configuration changes, and requests.
Identify system deficiencies and recommend solutions.
Ensure the latest ServiceNow application release is implemented promptly with minimal or no disruption to information technology operations.
Maintain and continuously improve processes, standards, policies, working methods, and tools.
Ensure appropriate tools and processes support a reliable and reproducible development and production environment.
Ensure tool configuration consistency across development, quality assurance, and production environments.
Participate in ongoing production support and end-user support.
Description
LT Consulting is currently accepting applications for a ServiceNow Administrator to support our clients in Northern Virginia.
This excellent opportunity requires that the ideal candidate to be customer focused, and willing to join a winning team.
The ServiceNow Administrator will be responsible for the following:
Ability to work directly with internal (IT) and external clients
Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, QA, and production environments
Participate in ongoing production support and end user support
Requirements
Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
Strong working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge Management
Experience integrating ServiceNow with third-party tools
Understanding of Web technologies like HTML, XML, JavaScript
Skill to effectively analyze and solve problems
Solid knowledge of JavaScript, HTML, CSS
Hands-on experience integrating ServiceNow with external systems
The ServiceNow Administrator must meet the following qualifications:
BS or equivalent + 5 years related experience, or MS + 3 years related experience
3 to 5 years working with the ServiceNow platform in an Admin/Developer an enterprise-wide, multi-tier ServiceNow production environment