Technical Lead

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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JOB SUMMARY

The Technical Lead is responsible for the technical design, development oversight, and delivery of enterprise applications and system integrations supporting assigned business verticals within Global Technology Operations. This role serves as the primary technical authority for solutions spanning Corporate Applications and/or Onboard Solutions, ensuring scalable, secure, and high-performing systems aligned with business objectives and enterprise standards. The Technical Lead partners closely with product, engineering, infrastructure, and business stakeholders to translate requirements into well-architected solutions. The position provides hands-on technical leadership without direct people management responsibility.

POSITION RESPONSIBILITIES

• Lead technical analysis, solution design, and development activities for enterprise applications and integrations supporting assigned vertical(s).
• Translate business and functional requirements into scalable technical designs aligned with architecture standards and best practices.
• Provide hands-on development, configuration, integration, and troubleshooting support as needed.
• Review and validate technical specifications, code, and configurations to ensure quality, security, and performance standards are met.
• Serve as the technical point of contact for cross-functional teams, including infrastructure, cybersecurity, data, and vendor partners.
• Guide development teams on design patterns, integration strategies, and system performance optimization.
• Support production issue resolution, root cause analysis, and implementation of long-term corrective solutions.
• Ensure compliance with change management, incident management, SDLC, and governance processes.
• Maintain accurate technical documentation including architecture diagrams, integration mappings, and support procedures.
• Contribute to disaster recovery planning, business continuity readiness, and platform lifecycle management.
• Identify opportunities to modernize, automate, and improve technical solutions to enhance operational efficiency and system reliability.
• Perform other job-related duties as assigned

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Computer Science, Information Systems, Engineering or Related Technical discipline.

EXPERIENCE

• Minimum of 7+ years of progressive experience in application development, systems integration, or enterprise technology delivery.
• Experience leading technical design and implementation efforts across complex systems.
• Experience working within structured Software Development Life Cycle (SDLC) methodologies.
• Experience supporting enterprise applications in either corporate back-office environments or operational/onboard systems.
• Experience working in environments requiring high availability, security compliance, and performance optimization.

Preferred:

• Experience supporting maritime, hospitality, logistics, supply chain, guest operations, or vessel systems environments.
• Exposure to cloud-based architectures and hybrid infrastructure models.
• Experience integrating third-party vendor platforms into enterprise ecosystems.

COMPETENCIES & SKILLS

• Strong solution architecture and systems integration knowledge.
• Ability to balance hands-on technical execution with strategic system design.
• Advanced troubleshooting and root cause analysis capabilities.
• Understanding of security, compliance, audit controls (e.g., SOX/ITGC where applicable).
• Ability to communicate complex technical concepts to business and executive stakeholders.
• Strong collaboration skills across distributed and cross-functional teams.
• Ability to manage multiple initiatives and shifting priorities in a fast-paced environment.
• Commitment to innovation, continuous improvement, and technical excellence aligned with NCLH value anchors of Innovation, Collaboration, Transparency, and Passion.

CERTIFICATIONS & LICENSES

• Relevant platform, cloud, architecture, or development certifications (preferred but not required)

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:At a GlanceBrand OverviewNorwegian Cruise LineOceania CruisesRegent Seven Seas Cruises

New ReleasesEQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.