C2C Collections Process Expert with English

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items;
• Performing detailed account reconciliations and ensuring accuracy of customer financial data;
• Analyzing recurring issues and recommending corrective or preventive actions;
• Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops;
• Supporting audits, control checks, and compliance requirements;
• Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross‑functional issues.

Your Profile

• English - minimum B2 level;
• Ideally 1 year of experience on Collections, O2C, covering billing, collections, cash application, and account reconciliation;
• The baccalaureate diploma is mandatory as a minimum educational qualification;
• Strong analytical and problem‑solving skills;
• Continuous improvement mindset and ability to document standardized processes;
• Excel advanced/medium knowledge

What you'll love about working here

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability

About Capgemini