Full-Time
Support Engineer I
Confirmed live in the last 24 hours
Warby Parker
1,001-5,000 employees
Direct-to-consumer affordable eyewear retailer
Compensation Overview
$52.5k - $60kAnnually
Junior
New York, NY, USA
- 1+ year of Help Desk support experience, preferably in a large enterprise environment with many remote users
- Experienced with user access management processes, including user account onboarding and offboarding, mid-lifecycle role changes, and access approvals
- Capable of supporting and troubleshooting iOS, macOS, Chrome OS, and Windows devices
- Familiar with basic network protocols and troubleshooting
- An excellent communicator who’s confident providing remote assistance over the phone, via chat, or through tickets
- Familiar with the latest troubleshooting techniques, as well as A/V fundamentals
- A proactive, resilient problem solver and multitasker
- Passionate about technology
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
- Answer, resolve, or escalate all technology requests coming in from our optical labs, retail locations, and corporate offices
- Take on non-ticket related tasks, such as onboarding new hires with their technology and accounts, hardware purchasing, and asset recycling
- Provide on-site A/V support for events
- Ensure business continuity by responding to, troubleshooting, and resolving internet outages at our retail locations
- Reduce incoming ticket volume by collaborating on a variety of projects to resolve issues quickly and effectively (e.g., stocking our self-service hardware shelf, writing how-to articles)
- Participate in a seven-day, on-call rotation for after-hours support
- Familiarity with Jamf Pro
- Experience managing user accounts and ChromeOS devices in Google Workspace
- Working knowledge of Active Directory, Okta, or similar identity management tools
Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and risk-free. Unlike traditional retailers, Warby Parker's model reduces costs by selling directly to consumers, making eyewear more accessible. They generate revenue through the sale of eyeglasses, sunglasses, blue light filtering lenses, and accessories, all crafted from premium materials. Additionally, for every pair sold, they donate a pair to someone in need, enhancing their brand reputation and customer loyalty. Warby Parker operates both online and through physical retail stores, providing customers with multiple ways to shop.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2010
Simplify's Take
What believers are saying
- Partnership with Target expands Warby Parker's reach through in-store eyewear shops.
- Growing demand for blue light glasses boosts Warby Parker's product offerings.
- Omnichannel retail strategies enhance customer convenience and satisfaction.
What critics are saying
- Increased competition from traditional retailers may dilute Warby Parker's brand exclusivity.
- Cybersecurity vulnerabilities could affect customer trust and lead to regulatory scrutiny.
- Expansion into physical retail stores may increase operational costs and risks.
What makes Warby Parker unique
- Warby Parker offers designer eyewear at significantly lower prices than traditional retailers.
- The Home Try-On program provides a convenient, risk-free shopping experience for customers.
- Warby Parker's buy-one-give-one model enhances brand reputation and customer loyalty.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Parental Leave
Short-term Disability
Employee Assistance Program
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Investing.com - Target Corporation (NYSE:TGT) and Warby Parker (NYSE:WRBY) are joining forces to launch Warby Parker at Target, a new shop-in-shop initiative.
Target is opening a series of “shop-in-shops” in partnership with eyewear maker Warby Parker. The collaboration, announced Thursday (Feb. 27), will bring five “Warby Parker at Target” outposts to stores around the country, and comes at a time when Target and other retailers are dealing with consumer pullbacks. “We’ve long offered our guests well-designed products at a value, and our latest shop-in-shop partnership with Warby Parker continues that tradition,” Christina Hennington, Target’s executive vice president and chief strategy and growth officer, said in a news release
Target Corp. is teaming up with Warby Parker Inc. to add the trendy eyeglasses shop inside a handful of stores this year in a bid to boost the chain's flagging store traffic.
Warby Parker, Inc., a manufacturer and e-retailer of prescription and non-prescription eyewear, was assessed a $1.5 million civil monetary penalty for a 2018 credential stuffing attack on customer accounts impacting about 200,000 individuals.
In December 2018, OCR launched an investigation after Warby Parker reported a data breach.