Manager – Body & Exteriors Service Integration Manager

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to [Cole Engineering Center - Podium, Warren MI] three times per week, at minimum [or other frequency dictated by the business

The world has changed, and we need your help to change it for the better!  The General Motors Global Aftersales Engineering is tasked with developing and Integrating solutions to the world’s Service challenges. We invite you to join us in building a future with Zero Crashes, Zero Emissions and Zero Congestion.

The Service Integration team is seeking customer-focused and change agents who have passion for innovative technologies and business approaches. The Service Manager will work collaboratively with several multi-disciplinary functions during the Global Vehicle Development Process to propose innovative Service solutions, that proves to be simple and cost effective.

Access to advanced technologies and the autonomy to challenge convention creates an exciting fast-paced environment to innovate and scale solutions that address the Dealer’s Technician and service lane capacity challenges.

The Service Integration Manager role requires a highly skilled/expert leader who leads and directs a group of engineers responsible for the vehicle serviceability strategy focusing on labor time reduction and opportunities for efficiencies.  

Provides technical leadership and guides the team to successfully achieve the goals of the organization while working on special projects. Develops new processes, standards, and/or operational plans for the organization’s business strategies with a direct impact on business and/or function overall results. Influences others within the organization to accept new concepts, practices, and approaches. This may include identifying problems, updating, or modifying working methods that may be complex in their work area without the benefit of defined procedures.  

Responsible for staffing, communicating, training and development, directing and prioritization of work, evaluating performance and removing roadblocks.
 

Job Description

• Work collaboratively and support multi-disciplinary functions; Product Engineering, Purchasing, Desing Studio, Materials etc. throughout the development of new technologies and Service Best Practices.
• Responsible for managing reciprocal relationships with Engineering to facilitate and enable program and product decisions regarding content, new technology implementation and issue countermeasures regarding customer expectations.
• Partner with Product Engineering to drive the appropriate priorities and discipline in the organization to ensure Service Engineering and Customer/Dealers targets can be achieved.
• Collaborate across all Aftersales and Customer Care disciplines to drive common and standardized Service requirements, procedures, metrics, and standard methodologies. Addressing Service requirements upfront in Global Product Development process and will support all launch improvement initiatives.
• Collaborate with Engineering, Purchasing and Program Team Leadership on the accomplishment of the established service engineering expectations.
• Provide oversight and mentorship verifying that critical Service and Program Readiness work you’re doing meets the customer’s requirements and are completed on time, with Quality and integrity.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Additional Job Description

Key Leadership Requirements

• BS in Engineering Required Master preferred.

• Ability to act as a catalyst for innovation and change.
• Combined 5-10 years of experience in Product Engineering, Service Engineering, Program Team, Quality, or combination
• 5% travel Domestical

Customer-first mindset

• Passion for understanding the customer needs and develop plans to delivering exceptional customer experiences.

Business and technical acumen

• 2-3 years of People leader experience
• Experience in business case development utilizing data and strategic thinking to translate ambiguous problems into solutions.
• Proven experience in the Global Vehicle Development Process and knowledge of Body and Exterior design, release, CAE validation of automotive parts processes.
• Knowledge of GM electrification architectures.

Results Oriented

• Entrepreneurial drive / demonstrated ability to achieve stretch goals in a fast-paced environment.
• Demonstrated ability to manage multiple projects / programs at the same time, with a high level of passion, personal commitment, and sense of urgency.
• Strong analytical skills with demonstrated ability to transform data into actionable information.
• Articulates desired outcome(s), can assess, and make difficult decisions quickly, and works collaboratively to create a path to achieve it.
• Must be able to think / act strategically and tactically.
• Financial and business acumen in a range of functional areas (e.g., design, customer service and systems)
• Experience working with geographically dispersed team to achieve global goals.

Leadership skills

• Proven performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to staff to improve performance.
• Responsible to grow the team and identify key positions needed to support the needs of the organization.
• High level of independent judgment and decision making.
• Ability to work comfortably and effectively with cross functional team.
• Effective leadership style, compatible with the team culture: collaborative, flexible, innovative, and results-oriented
• “Leadership” DNA:  Able to motivate and inspire the team to accomplish our goals.
• Strong personal skills to support organizational awareness & participation.

Analytical and able to discuss difficult technical topics with Chief engineers, Program Engineer Managers and System Management Team (SMT) directors.

• Strong communication skills and ability to tailor communication style, frequency, and approach for multiple audiences, including working teams, colleagues, and senior executives.
• Affinity to facilitate problem solving & collaboration.
• Experience in establishing effective partnerships within and outside of the organization.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual’s protected characteristics. For purposes of this policy, “protected characteristics" include an individual’s actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​