Multi-Site Data Center Operations Manager
No salary listed
Senior
Bachelor's, Associate's
Lewisville, TX, USA+1 moreMore locations: St. Louis, MO, USA
HybridRegular travel to assigned sites is required.
IT Operations
About the job
Requirements
- Six to eight years of relevant data center operations, colocation, or IT infrastructure experience, including experience leading technicians or operational teams.
- Ability to manage distributed staff, prioritize work across multiple locations, and support sites with limited local staffing.
- Hands-on experience with server and network hardware, rack power distribution units, structured cabling, equipment installations, inventory controls, and hardware troubleshooting.
- Working knowledge of A/B rack power, rack capacity, airflow, physical access controls, and colocation operations sufficient to recognize issues and coordinate provider response.
- Experience with ticketing systems, operational documentation, change management, incident response, and customer-facing service delivery.
- Ability to work onsite in Lewisville, travel regularly to assigned locations, and fulfill scheduled on-call and after-hours responsibilities.
Responsibilities
- Manage data center operations technicians across assigned sites, including single-technician locations, by establishing responsibilities, priorities, and performance expectations.
- Coach and develop employees through regular individual meetings, onsite visits, skills assessments, cross-training, and performance reviews; support recruiting and onboarding.
- Build staffing, scheduling, and coverage plans for normal operations, vacations, absences, projects, and incidents; coordinate backup support and provider remote-hands services as needed.
- Plan regular site visits based on operational needs, staffing, risk, and project activity; maintain effective communication and accountability between visits.
- Plan capacity and coordinate power and space utilization across multiple teams.
- Oversee and perform authorized installation, maintenance, troubleshooting, and removal of servers, network devices, storage equipment, rack power distribution units, and associated cabling.
- Coordinate rack layouts, equipment placement, cable management, labeling, asset inventory, and rack power and airflow practices within provider requirements and approved capacity limits.
- Work with project managers, systems engineers, network teams, and customers to deliver deployments, migrations, upgrades, and decommissions accurately and on schedule.
- Prioritize tickets and work orders; verify completion, documentation, and service quality, including work performed by provider remote-hands personnel.
- Participate as an active member of the technician on-call rotation, including after-hours, weekend, and holiday response as scheduled; provide hands-on onsite support when required.
- Coordinate operational incident response across assigned sites, including escalation, troubleshooting, provider engagement, stakeholder updates, and service restoration.
- Review and approve operational changes within assigned authority; ensure clear methods of procedure, risk assessments, rollback plans, and compliance with change management requirements.
- Document incidents, support root-cause reviews, and track corrective actions to completion; maintain current runbooks and escalation contacts.
- Serve as the primary operational contact for assigned colocation providers; coordinate access, deliveries, remote hands, maintenance notifications, and service escalations.
- Review provider maintenance notices and assess potential effects on company services; coordinate internal readiness and follow up on provider incidents or service concerns.
- Conduct site and rack inspections for organization, cabling, asset accuracy, access compliance, and adherence to procedures; maintain records supporting audits and customer requirements.
- Maintain consistent operating procedures across sites; monitor ticket performance, deployment quality, incident trends, staffing coverage, and corrective actions.
- Manage assigned operational budgets and expenses, including travel, supplies, and remote-hands services; identify practical cost and efficiency improvements.
- Perform other duties consistent with the scope of the role.
Desired Qualifications
- Experience managing multiple colocation sites and third-party providers.
- Experience with remote-hands services, customer deployments, and compliance audits.
- An associate’s or bachelor’s degree in information technology, computer systems, or a related field, or equivalent practical experience.
- Relevant technical or IT service management certifications.
About the company
LightEdge Solutions provides hybrid IT infrastructure services focused on security and compliance. Its core offerings include secure colocation, a high-performance private cloud, and easy integration with hyperscale cloud platforms such as AWS, enabling a resilient, end-to-end IT environment. The company emphasizes physical security and cyber defense to protect client assets continuously, and offers professional cloud services to guide customers through their cloud journeys—from strategy evaluation to implementation, testing, and ongoing security management. It also provides managed services that augment a client’s internal IT team for hardware, software, and cloud environments, and collaborates with partners like Nutanix to build and deliver modern hybrid cloud infrastructure. Overall, LightEdge aims to help businesses run secure, compliant, and flexible IT operations with trusted, expert support.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$5M
Headquarters
Des Moines, Iowa
Founded
1996
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Simplify's Take
What believers are saying
- Kansas City's May 2026 acquisition was 100% pre-leased before closing.
- June 2026 AWS SMB Competency strengthens Lightedge's credibility with regulated midmarket buyers.
- March 2026 VCF 9.0 claims 34% lower storage TCO, improving sales velocity.
What critics are saying
- Broadcom and IBM can bypass Lightedge with direct cloud and managed-service sales in 2026.
- Boone site uncertainty persists after September 2026, delaying greenfield capacity and local growth.
- Lightedge's 2026 workforce shrinkage and acquisition-heavy strategy strain integration and margins.
What makes LightEdge Solutions unique
- Lightedge pairs colocation, private cloud, and hyperscaler integration under one operator.
- March 2026 VCF 9.0 rollout made Lightedge an early Broadcom Pinnacle managed-service provider.
- May 2026 PowerVS integration gives IBM i and AIX customers one hybrid control plane.
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Benefits
- Professional Development Budget