Full-Time
Customer Success Manager
Technical Project Manager
Posted on 8/20/2025
Better
1,001-5,000 employees
Digital mortgage lender with no-fee loans
Compensation Overview
$130k - $150k/yr
New York, NY, USA
In Person
 Business & Strategy (2) |
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- 4+ years in Customer Success, Technical Project Management, Sales Engineer, or Implementation roles—ideally in B2B SaaS or fintech.
- Experience managing enterprise accounts with complex onboarding and integration needs.
- Exceptional project management skills; able to drive timelines and coordinate across internal and external teams.
- Strong communication skills (written and verbal), with experience engaging senior client stakeholders.
- Comfort with technical concepts
- Proven ability to synthesize customer needs into actionable insights for product and delivery teams.
- High ownership mindset—takes initiative and thrives in ambiguity.
- Based in Better’s NYC HQ with significant travel to client sites (up to 100% travel).
- Lead end-to-end onboarding for new enterprise clients.
- Partner with Product and Engineering to launch Tinman within complex lender workflows.
- Act as the day-to-day lead for a portfolio of high-value customers.
- Develop success plans, align with client goals, and proactively manage risks, escalations, and expansions into new loan products.
- Build trusted advisor relationships with client stakeholders—from ops leaders to compliance teams to C-suite decision makers.
- Serve as the voice of the customer within Better and the SaaS organization.
- Contribute to the creation of implementation guides and success frameworks that will scale as Tinman grows.
- Work closely with Sales, Biz Dev, Product, Engineering, Compliance, Marketing, Ops and Support to ensure seamless handoffs, aligned communication, and shared success metrics.
- Partner with clients to identify new use cases, expansion opportunities, and adoption gaps.
- Familiarity with lending or mortgage operations is a strong plus.
Better is a digital mortgage platform that simplifies home buying and refinancing. It provides 100% online loan processes, offering fast estimates and pre-approvals with no origination fees. It earns revenue from loan interest and ancillary services, and it bundles Better Settlement Services for quick closings and Better Real Estate to connect clients with partner agents. The goal is to make the mortgage process quicker, cheaper, and easier through an integrated, tech-enabled platform.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2016
Simplify's Take
What believers are saying
- Framework Ventures buys 10% stake for $45M in February 2026, signaling investor confidence.
- Doubles warehouse facility to $750M total capacity to fund origination growth.
- Home Equity Card taps $21.4T equity market with Stripe-powered 1% cashback debit.
What critics are saying
- FHFA rescinds Fannie Mae crypto collateral acceptance post-Trump in 12-24 months.
- Bitcoin 60% correction triggers delinquencies and Better collateral liquidations.
- SEC deems Home Token securities, blocking $500M retail issuance in 6-18 months.
What makes Better unique
- Better.com launches first Fannie Mae-backed crypto mortgages using Bitcoin and USDC collateral.
- Better.com partners with Coinbase for token-backed mortgages avoiding taxable liquidations.
- Better.com tokenizes $500M mortgages via Sky DeFi with Framework Ventures' $45M stake.
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Benefits
Competitive compensation & equity
Remote-friendly opportunities
Unlimited PTO
Fully funded health, dental, vision, and fertility benefits
401k plans
Up to 20 weeks paid parental leave
Free lunch, even if you’re remote
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Framework Ventures IV L.P., a major shareholder in Better Home & Finance Holding Company, has purchased an additional 54,384 shares, increasing its total stake to over one million shares valued at approximately $33.18 million. The transactions occurred between mid-March and early April at an average price of $32.96 per share. The purchases represent a 5.71% increase in Framework Ventures' position. The shareholder made multiple acquisitions during this period, including purchases at varying prices ranging from $28.48 to $39.73 per share, totalling $1.79 million in the latest transaction. The insider buying activity suggests continued confidence in Better Home & Finance's prospects despite recent stock volatility. The company's next earnings report is expected in the coming weeks.
Insiders are showing confidence in several high-growth US companies through significant ownership stakes. The American market has climbed 3.5% over the past week and 31% over the year, with earnings forecast to grow 16% annually. AppLovin Corporation, with a $130.31 billion market cap, has demonstrated strong performance with earnings rising 116.3% over the past year. Revenue is expected to grow 21% annually, outpacing the broader market. The company recently completed a $4.59 billion buyback programme, though it faces high debt levels and share price volatility. Tesla, valued at approximately $1.35 trillion, generates revenue primarily from automotive operations ($82.06 billion) and energy generation and storage ($12.77 billion), with revenue forecast to grow 16.4% annually. High insider ownership often signals management's confidence in future prospects.
Better Home & Finance Holding has doubled its warehouse credit facility with a global banking institution from $175 million to $350 million. The expansion increases the company's total warehouse capacity from $575 million to $750 million. The enhanced facility aims to strengthen Better's ability to fund anticipated origination growth in the coming months.
Coinbase and Better have launched a mortgage product allowing qualified buyers to pledge Bitcoin or USDC as collateral to fund cash down payments. The structure combines a standard conforming mortgage with a separate privately financed loan secured by crypto. Borrowers take out a conventional 15- or 30-year fixed mortgage whilst using a second loan for the down payment, secured by crypto held through Coinbase custody. Both loans share the same interest rate and term. Bitcoin pledges require 250% of the down-payment loan amount initially, whilst USDC requires 125%. Collateral liquidation only occurs after 60 days of delinquency, not from routine market fluctuations. The product represents a shift from crypto's traditional focus on capital appreciation towards establishing digital assets as usable collateral within traditional finance systems.
Coinbase and Better Home and Finance have launched a crypto-backed mortgage product that allows homebuyers to use digital coins as collateral for Fannie Mae-backed mortgages. This marks the first time Fannie, overseen by the Federal Housing Finance Agency, will accept cryptocurrency-backed mortgages. The product enables investors to secure home loans without selling their crypto holdings, helping them avoid tax bills whilst remaining invested in the $2.4 trillion market. According to a Redfin survey, approximately 13% of Gen Z and millennial homebuyers have already sold crypto investments to purchase homes. The development reflects crypto's growing mainstream acceptance, with major players like Fidelity Investments launching stablecoins and BlackRock expanding its Ethereum offerings. The New York Stock Exchange is also partnering with Securitize to develop a tokenised securities trading platform.