Assistant Director of Operations – Graduate & Professional Studies Admission

Job Description:

TITLE: Assistant Director of Operations, Graduate & Professional Studies Admission

BASIC FUNCTION: Reporting to the Director of Enrollment Systems, the Assistant Director assists in the management of the technological needs associated with graduate and professional studies recruitment, specifically focusing on streamlining operations and enhancing the student experience. The Assistant Director will work in the division’s CRM (Slate) to help oversee system functional needs, create events, and manage communication.

WORK CONDITIONS: Position is located in-person on the Fairfield, CT campus with the potential for occasional remote work. Ability to work some evenings and weekends required.

REQUIRED EDUCATION: A Bachelor’s Degree is required.

REQUIRED EXPERIENCE AND SKILLS: A minimum of 1-2 years of progressive experience within an admission department is preferred. Working knowledge of Slate is required with a preference for candidates possessing a minimum of 1-2 years working directly with data systems (SIS and CRM management) in higher education. Exceptional verbal and written communication skills are essential, as well as strong interpersonal skills, detail orientation, and the ability to multitask.

ESSENTIAL FUNCTIONS: 

1) Plays a key role in maintaining the CRM database (Slate) by:

• Processing applications and supplemental documents for graduate and second-degree students through both manual and batch processes
• Completing daily data maintenance tasks
• Performing routine application and inquiry form audits, as well as troubleshooting issues as they arise
• Participate in training new Slate users and developing training documentation
• Staying up to date on CRM best practices and new developments
• Working with the Director on implementing new initiatives within the database to improve functionality and experience for applicants and internal Slate users

2) Collaborates with recruitment staff on:

• Executing events, including building registration forms, creating attendee surveys, and managing related communication
• Executing inquiry/ applicant communication, including maintaining ongoing drip communication plans and sending ad hoc emails

3) Assists in maintaining office operations, including:

• Assisting in managing the office resource accounts
• Keeping up to date on program details, deadlines, and tuition costs to ensure that current information is provided

 The expected wage range for this position is $60,000 - $65,000 annually.

Category:

Enrollment Management - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate. 

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Eligible employees may receive health, dental, retirement, paid time off, tuition benefits, and other benefits according to institutional policy. Fairfield University Benefits

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