Full-Time
Customer Support Specialist
Seattle
Posted on 10/31/2025
Grid
51-200 employees
Delivers instant tax refunds for taxpayers
Compensation Overview
$55k - $65k/yr
Seattle, WA, USA
In Person
 Customer Experience & Support (1) |
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- At least 1 year of experience in customer service or a similar role.
- Currently pursuing or have a bachelor’s degree.
- Strong verbal and written communication skills.
- Self-motivated with a proven track record of independently solving problems.
- Strong work ethic with the ability to meet high expectations in a fast-paced environment.
- Ability to quickly assess customer needs and provide effective solutions.
- Help customers with questions, troubleshooting issues, and providing clear guidance.
- Respond to customer inquiries through email and live chat.
- Identify and report product issues to the Product and Engineering teams.
- Notice common customer challenges and suggesting ways to improve our product and support processes.
Grid offers immediate tax refunds to American taxpayers who have overpaid their taxes. Instead of waiting until the next tax season, clients can receive refunded money right away and use it for things like home upgrades, holidays, or personal expenses. The service works by arranging access to the refunded funds and charging a service fee or a percentage of the refund for this convenience. Grid differentiates itself by focusing on instant access to tax refunds and by helping thousands of people reach their financial goals quickly. The company's goal is to provide fast, easy-to-use tax relief and expand its reach to more taxpayers in need of immediate funds.
Company Size
51-200
Company Stage
Series A
Total Funding
$22.5M
Headquarters
San Francisco, California
Founded
2016
Simplify's Take
What believers are saying
- Tax refund advance market expands as underserved users seek alternatives to payday loans.
- Direct deposit integration enables predictable cash flow management for gig economy workers.
- Credit building feature captures users seeking to improve scores without traditional lending.
What critics are saying
- IRS regulatory crackdown on early refund advances eliminates Grid's core PayBoost revenue.
- EarnIn captures market share with unlimited $750 advances independent of tax refunds.
- CFPB lawsuit alleges misleading tax projections, risking operational shutdown and user trust.
What makes Grid unique
- PayBoost delivers up to $250 monthly tax refund advances integrated with paycheck deposits.
- Levels program scales advance limits based on direct deposits and repayment history.
- All-in-one platform combines cash advances, credit building, and tax filing services.
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Benefits
Flexible Work Hours