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Teleperformance

Outsourced customer experience management services

Financial Planning & Analysis Manager

Corporate Finance & FP&APosted on Nov 5
Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Finance, Accounting, Economics, or a related field is required.
  • A professional qualification such as CIMA, ACCA, or ACA is preferred, or the candidate should be progressing toward completion.
  • At least five years of experience in FP&A, commercial finance, or financial analysis is required.
  • A strong understanding of management accounting, financial modelling, and performance reporting is required.
  • Advanced Excel and financial modelling expertise are required.
  • Strong experience with financial planning and consolidation tools is required.
  • Competence with business intelligence tools such as Power BI and Tableau for data visualisation is required.
  • Strong analytical skills and the ability to interpret large datasets are required.
  • Strong stakeholder management and business partnering capability are required.
  • The candidate must be highly organised, attentive to detail, and able to manage multiple priorities.
  • The candidate must be a proactive self-starter with the ability to challenge assumptions.

Responsibilities

  • Lead the preparation of monthly intra-month flash forecasts, ensuring accuracy and clear variance commentary.
  • Manage the end-to-end annual budget and quarterly reforecast cycles, working with department heads to ensure alignment and delivery.
  • Develop, maintain, and improve financial models used for budgeting, scenario planning, operational forecasting, and performance tracking.
  • Enhance forecasting methodologies, assumptions, and processes to increase accuracy and efficiency.
  • Produce monthly management reporting packs, including KPI analysis, performance commentary, and actionable recommendations.
  • Conduct detailed variance analysis to identify key drivers, trends, cost pressures, and improvement opportunities.
  • Ensure data integrity and consistency across financial reporting outputs.
  • Act as finance partner to department leaders, helping them understand performance, cost drivers, budget ownership, and improvement opportunities.
  • Challenge assumptions and support data-driven decision-making.
  • Present financial insights to senior leaders, preparing materials and recommendations for executive review.
  • Manage and optimise daily use of FP&A systems and planning tools, such as Board BI, Hyperion, SAP, and Oracle.
  • Ensure strong controls, data accuracy, and consistency across all FP&A processes.
  • Maintain robust financial controls across forecasting and reporting activities.

Desired Qualifications

  • A professional qualification such as CIMA, ACCA, or ACA, or progress toward completion.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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