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Full-Time

Senior Software Engineer

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Compensation Overview

$154.1k - $175.6kAnnually

Senior

Vancouver, BC, Canada

Category
Backend Engineering
Software Engineering
Required Skills
Data Structures & Algorithms
Requirements
  • Use a solid foundation in computer science, with strong competencies in data structures, algorithms, and software design to write software services that scale
  • Use your demonstrated experience in large production backend systems to strategize and drive the roadmap for the feature areas you will own
  • Use the knowledge gained in past roles to come up with robust testing and monitoring approaches for your services to ensure high quality, stability and reliability
  • Partner with engineers across the globe in the Product, Mobile and Telephony teams on overlapping projects
  • Use your communication skills to translate deeply technical concepts involving the state of the edge systems to stakeholders outside of the Telephony team
  • Mentor other engineers on team best practices
Responsibilities
  • As a Sr Software Engineer on the Telephony Edge team, you’ll use your experience building high scale production systems to develop and manage systems that handle signaling of our phone calls as calls come in or go out of our infrastructure.

Dialpad provides an AI-powered platform that enhances customer engagement, sales, and team collaboration through features like real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores. Clients pay a subscription fee to access the platform, which serves businesses of all sizes. Dialpad stands out from competitors by quickly releasing new features and forming partnerships, such as with the Sacramento Kings basketball team. The company's goal is to use AI to improve customer service and sales processes.

Company Stage

Series F

Total Funding

$455M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

8%

1 year growth

13%

2 year growth

25%
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Simplify's Take

What believers are saying

  • Recognition by G2 in multiple categories underscores Dialpad's leadership and reliability in the AI-powered communication space.
  • The company's robust partner ecosystem and significant year-over-year growth in new logo channel bookings highlight its strong market position and growth potential.
  • Dialpad's community impact programs, like The Huddle Lab, demonstrate a commitment to social responsibility and community engagement.

What critics are saying

  • The highly competitive VoIP and AI markets require Dialpad to continuously innovate to maintain its edge.
  • Dependence on strategic partnerships means that any disruption in these relationships could impact Dialpad's market reach and growth.

What makes Dialpad unique

  • Dialpad's AI-powered platform offers real-time transcription, sentiment analysis, and live coaching, setting it apart from traditional communication tools.
  • The company's continuous product innovation and rapid feature releases provide a competitive edge in the fast-evolving AI market.
  • Dialpad's strong focus on strategic partnerships, such as with Google Cloud and T-Mobile, enhances its market reach and credibility.

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