Drive Digital Services

Job Description

Role & Responsibilities:

·       Taking responsibility: On behalf of your client , you will handle customer enquiries in writing and by telephone in Danish. You will support customers with their extensive requests concerning digital topics such as vehicle apps.

·       Think comprehensively: In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.

·       Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.

Qualifications

Skills & Experience

·       Personality: customer-oriented, responsible and communicative;

·       Working method: professional, independent, reliable, service- and solution-oriented;

·       Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;

·       Language: Danish language skills at native speaker level in written and spoken in combination with good knowledge of English;

·       Training: no specific training required.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!