Operations Lead - Transfer Agency

About Vinyl Equity

We're building the next generation of capital-markets infrastructure, starting with a modern, digital-native transfer agent designed for today's public companies. Our platform replaces slow, manual processes with secure, automated workflows — delivering the first API-driven, real-time infrastructure for public companies.

Backed by Index Ventures, Spark Capital, Jump, MUFG, and Infinity Ventures, our team includes veterans from NYSE, Equiniti, Computershare, and AngelList. Our Engineering team is headquartered in Mangaluru.

About the Role

You'll build and lead our India Operations team from zero — defining roles, hiring, and designing coverage across Indian and U.S. hours. This is a player-coach role: hands-on execution early, scaling through hiring and delegation as the team grows. You'll own the day-to-day running of a U.S. stock transfer agency and act as the first line of defense on a live share register.

Key Responsibilities

• Recruit, train, and manage the India Operations team; define roles, onboarding, and coverage across IST/U.S. Eastern hours

• Own service quality end-to-end: SLAs, maker-checker controls, error tracking, escalation

• Own the SOP library; close documentation gaps and drive automation with U.S. operations, compliance, and engineering

• Run daily DTC operations: pending-transfer reviews, DWAC/DRS processing, FAST/SCL balancing

• Process issuances and treasury orders under maker-checker controls

• Review and process transfers — routine, estate, broker, certificate-to-DRS — with document and medallion verification

• Own KYC/KYB review and OFAC/adverse-media screening; escalate matches immediately

• Handle shareholder and issuer support: account inquiries, lost-holder cases, certificate replacements

• Own recurring SEC compliance reporting (Rules 17Ad-2/17Ad-6/17Ad-17, DTCC CBRS, escheatment)

• Lead proxy season, paying agency, and corporate actions execution

• Own new-issuer onboarding: appointment packages, DTC agent-change notices, legacy record ingestion

• Write and maintain SOPs; drive process improvement and automation with engineering

Role Requirements

• 10+ years in securities or transfer agency operations (global transfer agent, Indian RTA, asset manager, or bank securities-services center)

• Proven experience building and leading operations teams from scratch

• Deep respect for written procedure; judgment to escalate when a case doesn't fit it

• Bachelor's degree in commerce, finance, accounting, or a related field

• Strong data skills: Excel/Sheets, unfamiliar file formats; basic scripting a plus

• Expert user of Claude or an equivalent AI assistant

• Meticulous attention to detail and clear written English

• Reliability against hard cutoffs; this role operates on U.S. Eastern Time (ET) hours

• High integrity and discretion handling PII and material non-public information

Nice to Haves

• Exposure to DTC/DTCC systems (FAST, DWAC, DRS Profile, Cede & Co., CBRS, omnibus proxies) and SEC 17Ad-series rules

• Experience with record conversions/deconversions or legacy data migration

• Familiarity with Rule 144, medallion guarantees, escheatment, KYC/KYB, AML, or proxy/annual-meeting logistics

• Experience running U.S. or cross-border operations from India against U.S.-hours SLAs

Benefits

• Competitive compensation commensurate with experience

• Equity participation

• Comprehensive health insurance, paid leave, and wellness benefits

• Fully remote (India)

• A true zero-to-one leadership mandate, backed by the U.S. leadership team

• Modern operations environment with purpose-built tooling and AI assistance

To apply: send your résumé and a short note on a team or operation you've built (what you inherited, what you changed, and how you measured it) to [email protected].