At least one year of full-time experience in customer service, administrative, clerical, information technology, public safety, or a related field is required.
Ability to operate a computer and navigate various computer programs and systems is required.
Ability to pass a keyboarding and job simulation test is required.
Must obtain APCO Public Safety Telecommunicator 1 (PST 1), APCO Emergency Medical Dispatch (EMD), and American Heart Association BLS CPR certifications before completing training.
A valid driver's license and ability to obtain and maintain a City of Hoover Driver's Permit are required.
Ability to pass a thorough background check and pre-employment screening is required.
Ability to work varied shifts, including nights, weekends, and holidays, is required.
Responsibilities
Answer emergency and non-emergency calls, gather necessary details, verify the caller's location and phone number, and route calls appropriately.
Dispatch police, fire, and EMS units following established procedures.
Maintain radio communication with field units, provide updates, and monitor unit status throughout incidents.
Track and document unit activity in the computer-aided dispatch (CAD) system.
Handle TDD/TTY/RTT calls for the hearing-impaired community, ensuring accurate and efficient communication.
Operate the multi-line phone system, CAD, mapping systems, and other necessary equipment.
Perform daily system checks and promptly report malfunctions or issues to the supervisor.
Enter call information, dispatch details, and responder activity accurately into the CAD system.
Keep detailed logs of radio traffic and updates throughout each shift.
Complete and submit required forms and reports.
Assist other departments or agencies as needed and handle additional administrative duties as assigned.
Communicate with supervisors, co-workers, and outside agencies.
Provide customer service to the public in all interactions and maintain a professional demeanor in high-pressure situations.
Perform other related duties as directed.
Desired Qualifications
Experience as a dispatcher, telecommunicator, or in a similar role with a public safety or emergency medical agency is preferred.
An associate's degree or higher in Emergency Management, Criminal Justice, Public Administration, Business Administration, or a related field is preferred.
Ability to read, write, and converse in Spanish is preferred.
Overview
Starting Salary: $26.02
Qualifications
High School Diploma or GED
One (1) year or more of full-time experience in customer service, administrative, clerical, IT, public safety, or related field
Ability to operate a computer and navigate various computer programs and/or systems
Ability to successfully pass keyboarding and job simulation test
Must successfully obtain APCO Public Safety Telecommunicator 1 (PST 1), APCO Emergency Medical Dispatch (EMD), and American Heart Association BLS CPR certification before completion of training
Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
Ability to pass a thorough background check process and pre-employment screening
Ability to work varied shifts including nights, weekends and/or holidays
Preferred Qualifications:
Experience as a dispatcher, telecommunicator, or similar role with a public safety or emergency medical agency
Associate’s degree or higher in Emergency Management, Criminal Justice, Public Administration, Business Administration or related field
Ability to read, write, and converse in Spanish.
Responsibilities
Answer emergency and non-emergency calls, gather necessary details, verify caller location and phone number, and ensure all calls are routed appropriately.
Dispatch police, fire, and EMS units following established procedures.
Maintain consistent radio communication with field units, providing updates and monitoring their status throughout the incident.
Track and document all unit activity in the CAD system. Handle TDD/TTY/RTT calls for the hearing-impaired community, ensuring accurate and efficient communication.
Operate the multi-line phone system, CAD, mapping systems, and other necessary equipment.
Perform daily checks of all systems and report any malfunctions or issues to the supervisor immediately.
Accurately enter call information, dispatch details, and responder activity into the CAD system.
Keep detailed logs of all radio traffic and updates throughout each shift.
Complete and submit required forms and reports.
Assist other departments or agencies as needed and handle additional administrative duties as assigned.
Maintain effective communication with supervisors, co-workers, and outside agencies.
Provide excellent customer service to the public in all interactions, maintaining a professional demeanor even in high-pressure situations.
Performs other related duties as directed.
Supplemental Information
This is a safety-sensitive position responsible for receiving and processing emergency and non-emergency calls for police, fire, and medical assistance. The Emergency Communications Officer (ECO) operates communications equipment to relay critical information to appropriate public safety agencies while maintaining professionalism and accuracy in high-stress situations. The ECO is also responsible for monitoring and managing radio traffic, keeping accurate records in the computer-aided dispatch (CAD) system, and ensuring the smooth coordination of emergency responses.