Machinify

AI-driven healthcare operations optimization platform

Principal Technical Product Manager

Technical Product ManagementUpdated on Nov 11

Full-timeRemote in USA

About the Job

Requirements

A Bachelor of Science or Master of Science degree in Computer Science is required.
At least 5 years of combined prior experience as both a Product Manager and a Software Engineer, including hands-on coding experience.
Technical understanding of agentic artificial intelligence architectures, voice interfaces, application programming interface integrations, data pipelines, and business intelligence platforms.
A track record of transforming manual processes into automation-first products with measurable return on investment.
Experience building customer-facing analytics for external clients.
Ability to collaborate with operations teams and domain experts.

Responsibilities

Own the product roadmap for artificial intelligence agents, voice artificial intelligence and interactive voice response automation, intelligent data acquisition, automated payment and recovery workflows, and customer-facing analytics.
Design and ship artificial intelligence agents that automate coordination of benefits investigations, primacy determination, validation, claims tagging, and recovery handoff across Medicare, Medicaid, and commercial workflows.
Replace legacy interactive voice response and phone-based verification with artificial intelligence-powered conversational workflows; integrate third-party insurance discovery application programming interfaces and pharmacy benefit manager portal automation.
Build end-to-end automation for bulk billing, auto-invoicing, denial recovery, and recovery submission workflows.
Redesign the customer portal with real-time dashboards, service-level agreement transparency, recovery pipeline visibility, and self-service reporting that clarifies customer return on investment.
Define artificial intelligence agent behavior, decision logic, human-in-the-loop handoffs, quality guardrails, and pilot-to-scale deployment plans.
Partner with operations teams to identify high-volume, low-complexity workflows for automation and translate domain expertise into automated logic.

Desired Qualifications

Management consulting experience.
Healthcare domain knowledge.

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Principal Technical Product Manager

Machinify is seeking a Product Manager to transform pharmacy payment integrity from manual workflows to AI-first automation. Own the product roadmap for AI agents, voice AI and IVR automation, intelligent data acquisition, automated payment/recovery workflows, and customer-facing analytics.

What you'll do

Agentic workflow automation: Design and ship AI agents that automate COB investigations, primacy determination, validation, claims tagging, and recovery handoff across Medicare, Medicaid, and commercial flows.
Voice AI and conversational data acquisition: Replace legacy IVR/phone-based verification with AI-powered conversational workflows; integrate third-party insurance discovery APIs and PBM portal automation.
Payment and recovery automation: Build end-to-end automation for bulk billing, auto-invoicing, denial recovery, and recovery submission workflows.
Customer-facing analytics: Redesign the customer portal with real-time dashboards, SLA transparency, recovery pipeline visibility, and self-service reporting that crystallizes customer ROI
AI agent capabilities: Define agent behavior, decision logic, human-in-the-loop handoffs, quality guardrails, and pilot-to-scale deployment plans.
Operational transformation: Partner with operations teams to identify high-volume, low-complexity workflows for automation; translate domain expertise into automated logic.

Requirements

Computer Science degree (BS/MS required)
5+ years of combined prior experience as both Product Manager AND Software Engineer (hands-on coding background required)
Technical understanding of agentic AI architectures, voice interfaces, API integrations, data pipelines, and BI platforms
Track record transforming manual processes into automation-first products with measurable ROI
Experience building customer-facing analytics for external clients
Strong collaboration with operations and domain experts
Management consulting experience and healthcare domain knowledge are a strong plus

What We Offer

Work from anywhere in the US! Machinify is digital-first.
Top Medical/Dental/Vision offerings
FSA/HSA
Tuition reimbursement
Competitive salary, 401(k) with company match
Unlimited PTO
Additional health and wellness benefits and perks
Flexible and trusting environment where you’ll feel empowered to do your best work

The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range. Salary is one component of the total compensation package, which includes meaningful equity, excellent healthcare, flexible time off, and other benefits and perks.

Equal Employment Opportunity at Machinify

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/

About the Company

Machinify

AI-driven healthcare operations optimization platform

Machinify uses artificial intelligence to optimize decision-making in healthcare. It provides AI-driven applications that improve operational efficiency for health plans, payers, and providers, acting as a central nervous system to manage data-driven decisions. Its products streamline processes like claims processing and utilization management by deploying a growing portfolio of applications on the Machinify platform, designed for fast implementation and immediate ROI. Differences from competitors include an AI-first platform tailored to healthcare administration, a rapid deployment model, and a customer-focused approach that aims to deliver tangible results quickly. The company’s goal is to transform healthcare administration by reclaiming control over healthcare expenditures and improving efficiency and patient outcomes through data-driven decisions.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $15.6M
Headquarters: Palo Alto, CA
Founded: 2016

Recently Posted Jobs

Explore more opportunities at Machinify

See more jobs