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University of Texas at Austin

Public research university in Austin, TX

Director, Alumni Engagement

Business OperationsPosted on Nov 12
Full-timeAustin, TX, USA$85k

About the Job

Requirements

  • A bachelor's degree in business, education, communications, counseling, higher education administration, or a related field is required.
  • Extensive knowledge of alumni engagement, constituent relations, or employer relations in a higher education environment is required, including experience developing and implementing engagement strategies.
  • Seven or more years of leadership experience is required, with demonstrated ability to build high-performing teams, influence stakeholders, and lead organizational initiatives.
  • Experience engaging various stakeholders and fostering cross-functional partnerships is required.
  • Experience using data, metrics, and customer relationship management or constituent management systems to inform strategy, evaluate outcomes, and drive continuous improvement is required.
  • Strong strategic planning, project management, and organizational skills are required, including the ability to manage multiple priorities and operate effectively in a dynamic environment.
  • Proficiency with Microsoft 365 applications and collaboration tools is required.

Responsibilities

  • Develop long-term strategy to engage alumni after graduation throughout their lives through a variety of engagement offerings.
  • Define team strategic goals to maximize and streamline communication, offerings, and data collection; outline a consistent outreach plan; identify alumni engagement preferences; and provide alumni with an engagement manager as their primary point of contact at McCombs.
  • Create marketing materials with the CMCO team to help alumni connect with opportunities to engage with and give back to the McCombs community.
  • Engage with alumni before and after events to support event success and improve future events.
  • Collaborate with alumni, career management, and development teams to align strategy, communications, and goals and optimize engagement.
  • Set team engagement metrics, assess activity growth regularly, and adjust processes and operations as needed to support engagement growth and achieve metrics.
  • Lead staff dedicated to building, maintaining, and growing employer partnerships.
  • Lead training and development for the alumni engagement team, including playbooks, marketing materials, role-playing, and onboarding materials tailored to team members’ needs to ensure consistent external communications and marketing to alumni.
  • Ensure adequate systems and resources are available to support staff.
  • Foster a working environment that recognizes staff contributions and encourages collaboration, innovation, ownership, and accountability.
  • Lead the team in tracking alumni touchpoints and identifying appropriate ways to connect alumni with McCombs throughout their post-graduation journeys.
  • Share insights proactively and collaborate with McCombs leadership and the CMCR, CMCO, and Development teams.
  • Manage and share external alumni communications and marketing across McCombs teams.
  • Provide seasonal high-level recaps on alumni engagement, the effects of outreach and offerings, and future goals.
  • Perform other duties as assigned.

Desired Qualifications

  • A master's degree in business, education, counseling, or a related field is preferred; significant relevant experience may be considered in lieu of an advanced degree.
  • Seven or more years of experience in alumni relations, constituent engagement, advancement, career management, or a related field is preferred.
  • Experience working with alumni boards, advisory councils, volunteer leaders, or similar stakeholder groups, and a strong understanding of the higher education environment, are preferred.
  • Experience with alumni engagement, mentoring, customer relationship management, event management, and communication platforms such as PeopleGrove, 12Twenty, Cvent, Salesforce, Blackbaud, Smartsheet, or similar systems is preferred.
  • Strong analytical skills and experience using engagement data to measure outcomes and inform strategic decision-making are preferred.

About the Company

University of Texas at Austin

Public research university in Austin, TX

University of Texas at Austin is a public research university in Austin, Texas. It offers undergraduate, graduate, and professional education across a broad range of fields.

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