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Solenis

Global specialty chemicals for water treatment

Junior Customer Service Analyst

Customer SupportPosted on Nov 13
Full-timeCampinas - State of São Paulo, BrazilNo salary listed

About the Job

Requirements

  • A qualification in Administration and Commercial Management is required.
  • Fluent or native Spanish is required.
  • Proactivity, assertive communication, organization, discipline, ethical conduct, and integrity are required.

Responsibilities

  • Receive, check, and enter orders into the system.
  • Respond to order inquiries from internal and external customers.
  • Handle telephone calls promptly and provide quality service.
  • Contribute to communicating and resolving complaints from internal and external customers.
  • Process and track requests for supplementary invoices and credit letters in accordance with SOX rules.
  • Carry out department processes established by management and document them in their respective drivers and other controls, including VAA, Order Audit, and Growth.
  • Understand and contribute to the department's key performance indicators.
  • Guide and direct customers' initial contacts, documenting them in the system and referring them to Sales.
  • Assist communication between sales representatives and other company areas.
  • Participate in VOC activities and work with Sales on detractor customers.

About the Company

Solenis

Global specialty chemicals for water treatment

Solenis provides specialty chemicals and related services to water-heavy industries, offering tailored chemical solutions for water treatment and process optimization along with performance monitoring and consulting. In practice, customers in large industrial plants rely on Solenis to design and deliver chemistry that treats water, controls contaminants, and helps processes run efficiently, with monitoring to ensure results. The company differentiates itself through a century-long track record, deep industry know-how, a global footprint, customized services, and, after merging with Diversey, a broader portfolio of cleaning and hygiene solutions. Its goal is to help industrial customers manage water use and process challenges more efficiently while reducing environmental impact and staying compliant.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$1.6B
Headquarters
Wilmington, DE
Founded
1907

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