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Remote Raven

Global remote staffing of full-time VAs

IT Systems and Web Administrator

System Administration +1Confirmed live in the last 24 hours
Full-timeRemote in Kenya$10 /hr

About the Job

Requirements

  • Hands-on IT administration, including user accounts, permissions, multifactor authentication, and access control.
  • HTML, CSS, and JavaScript experience for maintaining a live website.
  • Experience managing hosting, domains, DNS, and SSL certificates.
  • Admin-level experience with Zoho or a similar cloud suite.
  • Solid knowledge of HIPAA and a strong security mindset.
  • Excellent written and spoken English.
  • Ability to work in an organized and independent manner.

Responsibilities

  • Manage, maintain, and troubleshoot company IT systems, software, email accounts, and technical infrastructure.
  • Maintain a secure, organized inventory of IT systems, administrator accounts, login credentials, software licenses, and vendor access.
  • Manage user permissions, multifactor authentication, account recovery, and system access controls.
  • Troubleshoot technical issues and coordinate with external vendors when necessary.
  • Maintain system documentation, technical procedures, account ownership records, and recovery instructions.
  • Administer and maintain the organization's Zoho suite, including Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, Sign, and other active Zoho applications.
  • Create, update, and troubleshoot digital forms, templates, workflows, automations, and integrations within Zoho.
  • Manage user accounts, permissions, configurations, and application settings.
  • Support staff with Zoho-related issues and identify opportunities to improve operational efficiency.
  • Use HTML, CSS, and JavaScript to develop, customize, troubleshoot, and maintain the company website.
  • Update website layouts, styling, interactive features, and responsive designs for desktop and mobile.
  • Troubleshoot website functionality, scripts, forms, embedded tools, and third-party integrations.
  • Customize website components and support chatbot integrations, online forms, and automated workflows.
  • Apply website security best practices and identify potential vulnerabilities.
  • Manage website hosting, domain settings, DNS, SSL certificates, and content management systems.
  • Support integrations with Zoho applications, CRM systems, online scheduling tools, and marketing automation platforms.
  • Administer and support approved AI tools and platforms, including ChatGPT, Claude, Microsoft Copilot, Google Gemini, and other AI-powered applications.
  • Identify opportunities to use AI to improve administrative efficiency, streamline workflows, assist with documentation, and automate repetitive tasks.
  • Help staff use AI tools for approved business purposes, including content drafting, data organization, research, and process improvement.
  • Explore and support integrations between AI platforms, Zoho applications, website tools, chatbots, and other business systems.
  • Evaluate AI tools for functionality, security, privacy, reliability, and compatibility with existing systems.
  • Help establish and enforce company guidelines for responsible AI use, including protecting confidential and patient information.
  • Ensure AI tools are used in accordance with company policies and HIPAA requirements; protected health information must not be entered into an AI platform unless specifically approved by the organization.
  • Monitor and troubleshoot website issues, suspicious activity, potential cyberattacks, phishing attempts, and other security concerns.
  • Coordinate incident response, security remediation, backups, and recovery with appropriate technical specialists or vendors.
  • Maintain domain registration, DNS settings, hosting accounts, SSL certificates, and renewal records.
  • Protect company systems and confidential information through appropriate security controls and access management.
  • Manage RingCentral user accounts, extensions, phone configurations, call routing, voicemail, and related communication settings.
  • Troubleshoot phone system issues and coordinate with RingCentral support when necessary.
  • Maintain accurate user assignments and access during staff onboarding and offboarding.
  • Monitor system functionality and resolve communication disruptions.
  • Provide technical support for eClinicalWorks and other practice management systems.
  • Manage authorized user access and coordinate system configuration or troubleshooting with vendors.
  • Maintain access to insurance payer portals and assist with account administration, permissions, and login issues.
  • Support administrative access and troubleshooting for referral platforms including Lyra, ComPsych, Zocdoc, and Psychology Today.
  • Maintain and update practice profiles, scheduling information, and administrative access across platforms.
  • Protect patient information and comply with applicable HIPAA requirements and security procedures.
  • Maintain the organization's social media accounts, login access, and account administration.
  • Coordinate approved social media updates and help maintain accurate business information across online platforms.
  • Monitor online reviews and notify appropriate team members when responses or follow-up are needed.
  • Help maintain the practice's digital presence, including website content, provider listings, and online directories.
  • Ensure public responses never disclose protected patient information.
  • Maintain a centralized inventory of vendor accounts, service subscriptions, billing contacts, and renewal dates.
  • Organize and track vendor subscription records and receipts for technology providers.
  • Coordinate with vendors regarding account access, technical issues, service changes, and renewals.

Desired Qualifications

  • Experience providing IT support to US healthcare practices is strongly preferred.
  • Experience with eClinicalWorks or another electronic health record system, and RingCentral or another cloud phone system.
  • Experience with payer portals and referral platforms such as Lyra, ComPsych, Zocdoc, and Psychology Today.
  • Experience administering AI tools and writing responsible-use guidelines.

About the Company

Remote Raven

Global remote staffing of full-time VAs

Remote Raven connects U.S.-based businesses with full-time, pre-screened virtual assistants and also provides the IT infrastructure, security, and communications support for a complete remote staffing solution. Local recruitment specialists define the role with the client; an AI-driven assessment with human oversight screens candidates, who are vetted for American English fluency and typically hold degrees; clients meet shortlisted candidates and onboarding support is provided afterward. The company differentiates itself by removing startup costs and offering end-to-end remote-work infrastructure and ongoing support that save time and boost productivity. Its goal is to make remote hiring accessible and scalable for startups to large enterprises by delivering reliable, skilled virtual assistants and the necessary backend support.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Scottsdale, AZ
Founded
Not listed

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