Technology Services Lead - Configuration Management

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:

This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

• Responsible for ensuring technology assets, configuration items (CIs), and services remain compliant with approved configuration standards, security baselines, architecture requirements, and regulatory controls. The role coordinates compliance monitoring, remediation activities, exception management, reporting, and audit evidence collection across technology teams.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
• Coordinate configuration compliance activities across technology, engineering, operations, and risk teams.
• Maintain configuration compliance processes, procedures, and standards.
• Ensure approved baseline configurations are documented and traceable to policies, standards, and architecture requirements.
• Support governance forums and compliance reviews
• Monitor compliance results generated Configuration Compliance related tooling.
• Track configuration drift and unauthorized changes.
• Validate compliance findings and determine business impact.
• Ensure compliance checks are executed against approved baselines.
• Coordinate remediation plans for non-compliant devices and services.
• Work with engineering and operational support teams to prioritize corrective actions. Track remediation progress against SLA and risk timelines. Escalate overdue findings and unresolved risk exposures

Required Qualifications:

• 3+ years of technology operations, configuration management, infrastructure, service management, or technology risk experience.
• Experience with configuration compliance, CMDB/CI management, configuration standards, and baseline controls.
• Experience analyzing compliance findings, configuration drift, exceptions, and technology risk.
• Demonstrated ability to coordinate remediation across engineering and operational teams and drive issues to closure.
• Knowledge of technology risk, controls, audit evidence, and regulatory compliance practices.
• Strong analytical, problem-solving, data-analysis, and executive communication skills.
• Experience managing remediation commitments against SLAs and risk timelines.
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Desired Qualifications:

• Compliance Monitoring
• Risk Assessment
• Audit Readiness
• Root Cause Analysis
• Regulatory Compliance
• Data Analysis

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Virtualization

Shift:

1st shift (United States of America)

Hours Per Week: 

40