Operations Support FM - Mon to Fri hours, Balcatta Support Centre

Job Description

Sodexo is seeking an experienced Operations Support professional to join our Perth Facilities Management Team. This is an excellent opportunity for a motivated administration or operations professional to contribute to the effective delivery of facilities maintenance services while supporting our commitment to compliance, customer experience, continuous improvement and operational excellence.

About the Role

You will provide direct operational and administrative support to the Facilities Maintenance Leadership Team, helping ensure client services are delivered in line with contractual requirements. Working across multiple line managers and sites, you will keep the business unit running smoothly, manage competing priorities and be a trusted point of contact at all levels of the organisation.

Key Responsibilities

• Support the day-to-day operations of the Facilities Maintenance business unit
• Provide timely, high-quality administrative support to multiple line managers
• Support alignment and compliance with Sodexo and client processes, procedures and contractual management plans
• Act as a subject matter expert on policies, procedures and service level agreements
• Contribute to the development and continuous improvement of processes and operating procedures, leveraging IT system capabilities to simplify work practices
• Collect and analyse data and prepare high-level presentations and reports
• Prioritise and coordinate departmental projects and initiatives
• Assist with resolving escalated issues, taking ownership and ensuring outcomes
• Maintain business unit Action Trackers and Performance Progress Reports
• Manage the team SharePoint folder system, including archiving and document control
• Coordinate development workshops, business unit meetings, client partnership meetings and events
• Manage the Facilities Maintenance Manager’s calendar and diary, and assist with travel arrangements for the Senior Leadership Team
• Maintain regional Facilities Maintenance rosters, including the Senior Leadership roster
• Support recruitment, performance reviews and development plans for the Facilities Maintenance management team
• Support the upskilling and training of operational leaders in line with enhanced processes and procedures
• Work closely with Facilities Maintenance, Village Services and Service Centre teams to deliver a seamless, efficient service to our clients
• Assist site operations as required
• Promote a customer-centric culture aligned to the Sodexo Values, ensuring clients and customers receive consistent, friendly service

Qualifications

About You

• Demonstrated experience in administration or office management
• Previous experience in building maintenance or facilities administration
• Experience with contractor management systems
• Intermediate to advanced computing skills, including the Microsoft Office suite and Excel
• Knowledge of lean transformational strategies to drive continuous improvement
• Excellent communication skills, with a high level of professionalism and discretion when handling calls, correspondence and confidential information
• Strong organisational skills and attention to detail, with the ability to perform well under pressure
• A collaborative approach and the ability to build rapport with staff and managers at all levels

Additional Information