Front Office Trading Application Support Analyst
No salary listed
Mid
Bachelor's
London, UK
In PersonFive days per week on-site; must live in or within a reasonable commuting distance of London.
IT Operations
About the job
Requirements
- Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment.
- The majority of the candidate’s experience must have been gained supporting Front Office trading desks and business-critical trading applications.
- A strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms.
- Experience providing application support as part of a global support team in a fast-paced trading environment.
- Proven experience managing high-severity production incidents and driving issues through to resolution.
- Strong troubleshooting, analytical, and root cause analysis skills.
- Experience working directly with traders, sales teams, development teams, and senior business stakeholders.
- Strong commercial awareness and a clear understanding of how technology impacts front-office business performance.
- Excellent communication, relationship-building, stakeholder management, and communication skills, including the ability to bridge technical and business teams and interact confidently with junior and senior stakeholders.
- Experience supporting complex and diverse technology environments and interconnected systems.
- Strong understanding of Linux and Unix environments.
- Good SQL and database troubleshooting skills.
- Scripting and automation experience using Python, Shell, or similar technologies.
- Experience with enterprise monitoring, observability, and support tooling.
- A results-oriented approach with a strong sense of ownership and accountability.
- Front Office Trading Application Support experience is essential.
- Investment Banking or Capital Markets experience is essential.
- A London-based candidate must attend on-site five days per week and participate in shift work and a weekend support rota.
- Candidates must already be based in or around London, and sponsorship is not available.
- Proven experience supporting mission-critical trading applications in a Front Office environment is required.
- A degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline is required; equivalent industry experience will also be considered.
Responsibilities
- Own and manage Priority 1 and Priority 2 incidents from identification through resolution.
- Perform root cause analysis and lead post-incident reviews.
- Communicate with traders, sales teams, technology teams, and management during major incidents.
- Coordinate task-force activities for critical production issues.
- Work with upstream and downstream support teams to resolve issues rapidly.
- Ensure incidents are accurately logged, tracked, and documented.
- Drive continuous improvements to platform stability and support processes.
- Support and monitor Rates eTrading applications in a global production environment.
- Maintain platform availability and operational performance.
- Monitor application health, market data flows, trade flows, and system alerts throughout the trading day.
- Perform proactive troubleshooting and performance analysis.
- Execute production support activities, system administration tasks, and operational readiness checks.
- Participate in global handovers with follow-the-sun support teams.
- Develop automation and monitoring enhancements to improve operational efficiency.
- Contribute to monitoring migrations and tooling improvements using Python and related technologies.
- Create and maintain support documentation, operational procedures, and knowledge articles.
- Act as a subject matter expert for supported applications.
- Support user training and adoption of new functionality.
- Assist with onboarding and training regional and follow-the-sun support teams.
- Maintain operational handover procedures.
- Identify trends, risks, and capacity concerns across supported platforms.
- Improve monitoring, alerting, and observability capabilities.
- Reduce manual operational tasks through automation and process optimisation.
- Keep support tooling and application logs effective, actionable, and fit for purpose.
- Drive operational excellence initiatives across the support function.
- Participate in release cycles and production deployments.
- Perform pre-release validation and post-release verification activities.
- Coordinate deployment activities with development and infrastructure teams.
- Review and communicate release notes to stakeholders.
- Ensure new functionality is supportable and operationally ready before production implementation.
- Contribute to technology projects and strategic initiatives impacting trading systems.
- Support the introduction of new applications, enhancements, and platform upgrades.
- Define operational requirements, monitoring standards, and support models for new solutions.
- Ensure projects have appropriate monitoring, documentation, training, and support processes in place.
Desired Qualifications
- Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets.
- Experience supporting electronic trading, pricing, execution, market data, or risk platforms.
- Experience within a global follow-the-sun support model.
- Exposure to release management, DevOps practices, and production change processes.
- Familiarity with vendor and in-house trading platforms.
About the company
Talan is a European consulting and IT services group that helps organizations transform and adapt to fast-changing environments. It offers a full range of services from strategic business consultancy to packaged IT solutions, including production support, software development, business analysis, and nearshore delivery. The company works by deploying multidisciplinary teams across its global offices to guide clients through agile transformations, change programs, and IT modernization. Talan differentiates itself through its international footprint, sector focus on Major Service Operators, and a culture built on transparency, respect, teamwork, entrepreneurial spirit, and commitment. With strong organic growth and a large pool of over 3,500 consultants, its goal is to create and share value for clients while coaching and developing its people—empowering customers to transform and compete more effectively.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$110M
Headquarters
Paris, France
Founded
2002
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Simplify's Take
What believers are saying
- June 2026 closing of the 2.6-gigawatt Western PJM deal shows capital-market access.
- September 2026 gas-code submission positions Talan inside a regulated UK infrastructure redesign.
- Nova Consulting and Dataroots broaden advisory and AI capabilities for higher-margin enterprise work.
What critics are saying
- Ofgem decides Talan's Xoserve-Encodar gas bid by November 2026; rejection removes a marquee win.
- Micropole and recent acquisitions require integration; culture clashes can erode margins through 2027.
- Acquisition-led growth creates existential dependence on cheap deal flow and debt financing.
What makes Talan unique
- Talan runs hybrid consulting plus implementation teams across 7,000 talents worldwide.
- Its 2026 CEO, François Soubien, targets 30% consulting mix and AI leadership by 2030.
- TowerBrook-backed M&A built 22 acquisitions, including Micropole, Nova Consulting, and Dataroots.
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Benefits
- Professional Development Budget