Technical Customer Support Advocate
Posted on 4/3/2024
INACTIVE
Typeform

501-1,000 employees

Interactive form builder for data collection and insights
Company Overview
Typeform stands out as a leader in the data collection industry with its unique form builder that prioritizes user experience and effective data gathering. The company's competitive advantage lies in its ability to embed forms across multiple platforms, enabling businesses to reach their audience more effectively. With a culture that values deep insights, Typeform ensures the right questions are asked at the right time, making it a dynamic and forward-thinking place to work.
Venture Capital
Consumer Software

Company Stage

Series C

Total Funding

$187.3M

Founded

2012

Headquarters

,

Growth & Insights
Headcount

6 month growth

4%

1 year growth

21%

2 year growth

20%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Customer Support
Requirements
  • 2 years of experience working in a Customer Support role within a SaaS environment
  • Proficient in technical work and coding with the ability to troubleshoot all areas relevant to a SaaS technology, including APIs, Embeds & Plugins, Integrations, Analytics and tracking tools
  • Passion for the product and a commitment to helping users achieve value
  • Ability to solve problems with varying complexity, focusing on the customer's needs and providing appropriate technical solutions
  • Strong written and verbal communication skills
  • Ability to work 100% remote and have adequate space and internet connection to support video interactions with customers
Responsibilities
  • Engaging with Users through asynchronous video, email, chat, and calls
  • Proactively engaging with customers to gain insights and assist them in their early days of using the platform
  • Becoming a guru on the entire product portfolio and providing training, guidance, and inspiration to users
  • Troubleshooting and reporting issues in the platform to the engineering team, helping prioritize them, and crafting alternative solutions or workarounds for users
  • Following best practices in data collection, tagging, and tracking to ensure efficient customer support operations
  • Delighting customers by delivering high-quality answers and aiming to exceed their expectations for satisfaction
  • Providing feedback about new feature requests, pain points, and opportunities for innovation
  • Working closely with other teams in the GTM department, as well as cross-functional teams like Product/Engineering/Finance to build and sustain an effective feedback loop
  • Providing assistance to partner products when needed, supporting their customers, and playing an active role in driving the overall success of the organization