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Heights Finance

Provides installment loans and related products

District Lending Specialist

Retail & Commercial BankingPosted on Nov 5
Full-timeColumbia, MO, USA

About the Job

Requirements

  • Customer service experience; experience in collections, finance, or banking is highly desirable.
  • Ability to step into leadership roles, coach others, and support team success.
  • Willingness to travel within the district to provide in-person support.
  • Must maintain a valid driver's license and current auto insurance for travel between branches.
  • Ability to build relationships and foster collaboration.
  • Ability to identify challenges and implement effective solutions.

Responsibilities

  • Partner with the District Manager to drive performance, support business goals, and ensure operational excellence across multiple locations.
  • Step in as acting Branch Manager when needed, setting the tone for customer service, sales, and team collaboration.
  • Onboard and coach new team members, sharing knowledge and helping them grow into high-performing contributors.
  • Assist customers in selecting appropriate financial solutions and ensure their needs are met professionally.
  • Work proactively with past-due customers to find solutions and maintain healthy account performance.
  • Adapt responsibilities to the needs of each branch supported.
  • Provide in-person support across the district.

Desired Qualifications

  • Background in customer service, collections, finance, or banking.

About the Company

Heights Finance

Provides installment loans and related products

Heights Finance is a consumer finance company that provides installment loans and related products to help everyday people meet their financial needs. It operates through hundreds of branches staffed by loan specialists who guide customers through the loan process and offer personalized service. The loans are repaid over fixed schedules, with terms set by the lender and tailored to the borrower's situation, making funds available quickly for those who need it. Heights Finance differentiates itself through its large branch network, a people-first approach, and a focus on respectful treatment and community impact, supported by employee benefits like a 401(k) plan and health coverage. The company’s goal is to help customers access credit to cover essential expenses while fostering mutual success for its employees and communities.

Company size
501-1,000
Company stage
Acquired
Total funding
$360M
Headquarters
Peoria, IL
Founded
1992

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