Full-Time
VP of Engineering
Confirmed live in the last 24 hours
Loop Returns
201-500 employees
Return management platform for e-commerce businesses
Expert
British Columbia, Canada + 4 more
More locations: Ontario, Canada | Remote in USA | Columbus, OH, USA | United Kingdom
The company has a headquarters in Columbus, Ohio, and the team is spread across the United States, Ontario & British Columbia in Canada, and the United Kingdom.
You match the following Loop Returns's candidate preferences
Employers are more likely to interview you if you match these preferences:
- 15+ years of experience in software engineering, including at least 8+ years in leadership roles, and 2+ years at the VP level within SaaS and high-growth companies.
- Experience with modern cloud infrastructure, ideally in a B2B SaaS or eCommerce setting.
- A passion for people-first leadership with a focus on coaching, mentoring, and developing future leaders.
- A track record of fostering diverse and inclusive teams, with specific examples of how you’ve improved equity and belonging.
- Deep knowledge of scalable architecture and a history of leading teams that build secure, reliable, and maintainable systems.
- Strong technical acumen combined with the ability to translate complex ideas into clear, actionable strategies.
- Exceptional communication skills with the ability to influence and engage at all levels, from engineers to executive stakeholders.
- Experience partnering with Product, Data and Design teams to deliver cohesive, customer-centric solutions.
- Talented at navigating ambiguity and driving clarity, with a balance of empathy and directness in your communication style.
- A proactive problem solver who anticipates challenges and gets in front of them with creative, data-driven solutions.
- An entrepreneurial mindset with a history of operating in fast-paced, rapidly evolving environments.
- A commitment to continuous improvement, always seeking opportunities to enhance processes and outcomes.
- Lead and inspire the engineering team. Set a clear vision for how the team operates, nurture the team’s professional growth, and ensure everyone understands how their work connects to Loop’s strategy, mission, vision, and values.
- Foster a culture of continuous improvement. Drive team efficiency and optimal delivery along with continuous improvement by evolving org design, refining processes, leveraging tools like AI and offshore resources, and maintaining a high bar for performance. Encourage experimentation, foster collaboration, and celebrate shared success.
- Champion technical excellence. Ensure our systems are performant, scalable, and designed for long-term success, leveraging your expertise in modern software development and infrastructure practices.
- Own the Engineering roadmap. Collaborate with cross-functional leaders to execute on our platform vision and guide the team to execute it with excellence.
- Collaborate across teams. Partner closely with Product, Design, Data, GTM, and other areas of Loop to create a cohesive experience for our merchants and their customers.
- Prioritize our merchant’s feedback. Focus on delivering features that resonate with merchants, using their feedback to guide execution and ensure new product and feature releases are tailored for seamless adoption.
- Grow the engineering team. Maintain a high bar for talent by hiring exceptional individuals, providing clear feedback, fostering growth and development, and driving performance management practices that align with Loop’s values while creating an equitable, high-performing team.
- Navigate change and ambiguity. Bring clarity and focus as we grow rapidly, helping the team adapt while staying anchored to our mission.
- Represent engineering at the executive level. Serve as a trusted partner to the leadership team, providing thoughtful insights that shape Loop’s broader business strategies, while creating transparency into engineering operations.
- Build for the future. Proactively identify challenges, opportunities, and emerging technologies to ensure Loop stays ahead in a competitive landscape.
Loop Returns provides a return management platform that simplifies the return process for e-commerce businesses and their customers. The platform allows brands to manage returns efficiently, which helps them focus on their core operations and growth. By streamlining the return process, Loop Returns enhances customer satisfaction and positively impacts the financial performance of its clients. The company partners with various brands, including fashion, footwear, and jewelry companies, to offer its services. Loop Returns generates revenue by helping these brands reduce their refund rates and increase upsells and exchanges. For example, clients like Aviator Nation and Bstore have seen significant improvements in their refund rates and customer satisfaction scores. The main goal of Loop Returns is to be a valuable partner for e-commerce businesses, ensuring that the return process is stress-free while contributing to their overall financial health.
Company Size
201-500
Company Stage
Series B
Total Funding
$122M
Headquarters
Columbus, Ohio
Founded
2017
Simplify's Take
What believers are saying
- Poshmark partnership creates new revenue streams by reselling non-returnable items.
- Acquisition of Wonderment enhances Loop's commerce operations and growth potential.
- Increasing return rates present opportunities to reinforce customer loyalty and optimize operations.
What critics are saying
- Rising returns fraud may lead to stricter return policies, affecting Loop's operations.
- Integration challenges from Wonderment acquisition could disrupt service if not managed well.
- Saturation in the resale market may impact the success of the Poshmark partnership.
What makes Loop Returns unique
- Loop Returns offers seamless integration with Shopify for automated return processing.
- The platform supports diverse e-commerce clients, from fashion to jewelry brands.
- Partnership with Poshmark allows reselling of non-returnable items, enhancing sustainability.
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Benefits
Flexible Work Hours
Remote Work Options
Wellness Program
Growth & Insights and Company News
6 month growth
↓ -6%1 year growth
↑ 1%2 year growth
↓ -1%Amazon will shut down its “Prime Try Before You Buy” service on Jan. 31, according to a notice on the company’s website. The Information reported the ending of the service Friday (Jan. 10), saying Amazon launched the service in 2017, allowing Prime members to order clothing, try it on and decide whether to keep it before being charged for it. CNBC reported Friday that the move is the latest example of Amazon’s efforts to reduce costs across the company
Online fashion resale market Poshmark launched a partnership with returns-focused commerce platform Loop.According to a Wednesday (Jan. 8) press release, the collaboration is designed to offer an alternative to what the companies said is a common customer pain point: missing a return window or trying to return a final sale item.“At Poshmark, we believe shopping and selling should be simple, social and sustainable,” Poshmark Chief Marketing Officer Steven Tristan Young said in the release. “After observing an increase in Poshmark listings mentioning missing the return window, we saw an opportunity to create a sustainable solution. Partnering with a market leader like Loop allows us to offer resale as an alternative, creating a more convenient experience for both buyers and sellers, putting money back in their wallets, and keeping more items in circulation.”Open to shoppers across Loop’s merchant network, the partnership — a first for Loop merchants — offers consumers a way to resell non-returnable items on Poshmark. It allows consumers to sell unwanted items, gives merchants a revenue stream, and aligns with the fashion industry’s push to “reduce waste and promote sustainability,” the release said.The tie-up comes amid a surge in retail returns. One estimate showed a 28% increase in return rates between the 2023 and 2024 holiday shopping seasons.Returns have become a fixture of the January retail landscape, to the point that analysts have nicknamed the month “Returnuary” as consumers begin to realize “that the reality of returns as a function of commerce is more of a feature of the landscape than it is a bug.”Last year, returns made up $743 billion, or 14.5%, of the $5.13 trillion of reported retail sales, versus 8.8% in 2012, an increase of 60%.“For savvy eCommerce players, returns can ultimately represent an opportunity to reinforce customer loyalty, optimize operations and innovate for the future,” PYMNTS wrote
The leading fashion resale marketplace empowers consumers to turn non-returnable items into cash, doubling down on commitment to sustainability amid stricter return policiesREDWOOD CITY, Calif. and COLUMBUS, Ohio, Jan. 8, 2025 /PRNewswire/ -- Poshmark, a leading fashion resale marketplace powered by a vibrant community, together with Loop, the leading commerce operations platform for Shopify brands, today announced a first-of-its-kind partnership that addresses a common consumer pain point — missing a return window or attempting to return a final sale item — by offering a sustainable and financially rewarding alternative to recoup expenses. Available to the millions of U.S. shoppers across Loop's network of merchants, this partnership creates a path for consumers to quickly and easily resell non-returnable items on Poshmark, transforming a negative returns experience into a positive one while in turn creating new revenue streams for the merchants. This innovative resale integration is a first for Loop's merchants, marking a significant step forward in the fashion industry's efforts to reduce waste and promote sustainability.Retailers are grappling with the rising costs and environmental impact of returns, where many have tightened their return policies to mitigate these costs
The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and financial challenges for retailers, according to Hannah Bravo, CEO at Loop Returns. In fact, new data shows a 28% hike in returns over last year and consumers have already returned $122 billion in merchandise. In an interview with PYMNTS, Bravo said to maintain customer satisfaction while controlling costs, businesses are turning to digital tools and strategic policies to manage returns more efficiently
Loop acquires Wonderment to unify commerce operations touchpoints, eliminate friction, and drive growth for e-commerce brands.