Regional Service Manager

Description

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down.

Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun — and most importantly, we LUV what we do.

Benefits & Perks:

• 401(k) Match — we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

General Summary of Duties:

The Regional Service Manager (RSM) plans, directs, and supervises skilled, semi-skilled, and unskilled trade personnel to effectively complete activities related to daily operations, including repairs, maintenance, and security/safety, for a designated region of LUV Car Wash locations. The RSM is responsible for hiring, training, developing, and managing the effectiveness of the maintenance team. This role serves as the subject matter expert on maintenance and ensures the efficient operation of facilities through proactive problem-solving and the implementation of organized systems and processes. Ensures Maintenance Techs and Maintenance Leads properly follow proper repair and safety. 

Reports to: VP of Facilities 

Supervises: Maintenance Technicians

FLSA Status: Exempt

Essential Functions:

• Travels up to train and oversee site maintenance. 
• Hire, develop, and train the LUV Car Wash facilities maintenance team to meet quality standards and financial R&M targets.
• Conduct a ride-along with Maintenance Technicians to evaluate their efficiency in their role. 
• Manage tech effectiveness to ensure work orders are completed within allotted time frames and specifications and that the quality of work performed is up to the LUV standard.
• Develop service technicians to ensure they are building their skills and progressing their career within LUV.
• Manage departmental metrics, including utilization, hours per work order, variance to estimated work order time, work order completion, return visits, and driving score. 
• Work with third-party vendors to facilitate emergency repair work. 
• Manage and maintain the inventory of all assets within the facilities department, including equipment, vehicles, and tools.
• Assist with the integration of acquired locations, collaborating with various functional team leads and the corporate ops team.
• Foster a positive working environment between operations and maintenance.
• Manage the internal billing of services rendered to locations. 
• Perform other duties as requested or needed.

Requirements

Physical Demands: The ability to lift 25/50/80 pounds regularly, respond quickly to sounds, move safely over uneven terrain or in confined spaces, see clearly and respond to dangerous situations, safely climb ladders while carrying 40 pounds or more, work in extreme weather, and wear PPE correctly throughout the day.

Education: High School degree required

Experience:

• Minimum of five (5) years of car wash facility repair and maintenance experience required.
• Minimum of five (5) years of management experience required. 
• Proficiency in MaintainX (preferred) 

Requirements:

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Expert knowledge of car wash equipment and chemistry, including installation, maintenance, repair, and calibration.
• Experience in establishing and executing policies and procedures.
• Ability to manage competing priorities efficiently.
• Proficiency in Microsoft Office Suite.
• Flexible with scheduling demand 
• Ability to travel up to 70% of the time.