Daniels Health

Medical waste management and disposal services

Account Manager

Account ManagementPosted on Nov 13

Full-timeRochester, NY, USA$90k - $130kRemote

About the Job

Requirements

The role requires 7+ years of industry experience.
The role requires strong relationship-building skills.
The role requires excellent verbal and written communication skills.
The role requires strong presentation skills and confidence in value-based selling.
The role requires strong computer-based skills, including Salesforce.com and Microsoft Office.

Responsibilities

Support the development and execution of customer account strategies aligned with business metrics, including client retention, revenue growth, cost savings, and profitability.
Build trusted-advisor relationships within the customer portfolio by understanding customer businesses and aligning their needs with the company's solutions.
Develop blueprints for key accounts covering contract terms and expiration, services and products provided, and buying groups.
Manage projects and solve problems inter-departmentally to achieve customer outcomes.
Provide ongoing in-service education to clinical staff on products and services related to safety, sustainability, efficiency, compliance, and education.
Provide product expertise across the full service offering.
Assist with waste policy capture, design, review, annual assessment, and policy adjustment aligned with strategic goals.
Advocate for customers internally and collaborate with cross-functional teams, including operations, sales, logistics, and finance.
Conduct routine audits related to contractual key performance indicators in safety, sustainability, efficiency, compliance, and education.
Support new product installations and new program implementations at customer sites.
Support strategic customer meetings to communicate best practices, business results, and successes.
Support quarterly business reviews by conducting pre-work audits, assessing data, collating stakeholder feedback, and providing strategic recommendations and process improvements.

Desired Qualifications

Hospital services or related service industry experience is highly desirable.

We are looking for an energetic Account Manager to take ownership of a crucial part of the Upstate New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.

The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.

Responsibilities:

Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
Project Management and problem solving to drive outcomes inter-departmentally for the customer
Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
Be able to provide product expertise across our full service offering
Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
Ability to support new product installations or new program implementations at a customer site
Support strategic customer meetings to communicate best practices, business results and successes
Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Requirements:

7+ years of industry experience
Strong relationship building skills
Hospital services or related service industry experience highly desirable
Excellent verbal and written communication skills
Strong presentation skills with value based selling confidence
Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

Remote Salary Pay Range

$90,000—$130,000 USD

Learn more about us and our mission!

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.

Remote Salary Pay Range 90000 - 130000 USD

About the Company

Daniels Health

Medical waste management and disposal services

Daniels Health provides medical waste management services to healthcare facilities, handling sharps disposal and biohazardous waste. It operates a national service network and offers reusable waste containers, along with collection, treatment, and disposal of medical waste. Its approach reduces needlestick injuries and improves infection control by using reusable containers and a comprehensive service model across the United States, Canada, Australia, and South Africa. The company differentiates itself through a nationwide infrastructure and end-to-end waste management solutions rather than focusing solely on disposal, combining containers, logistics, and treatment to boost safety and efficiency. Its goal is to help healthcare clients safely, compliantly, and efficiently manage medical waste while advancing infection control and sustainability.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: Not listed

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