Full-Time

Service Engineer I

Wits, Northeast, Night Shift

Posted on 8/27/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Entry, Junior

Company Historically Provides H1B Sponsorship

Cranbury, NJ, USA

Night Shift: 5:30pm-3:30am EST.

Category
IT Support
IT & Security
Required Skills
PowerShell
Communications
SQL
Customer Service

You match the following Wayfair's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High School or equivalent diploma. Bachelor’s or Associate’s Degree in Computer / IT related field is preferred or equivalent work experience.
  • 1+ years of IT support experience, ideally working in a warehouse environment
  • 1+ years of experience troubleshooting Windows Server and Active Directory Issues (Group Policy and User profiles)
  • 1+ years of experience troubleshooting DNS, DHCP, VoIP, VPN and Cisco/Aruba networking device issues
  • 1+ years of experience with deploying software\imaging using SCCM
  • Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers and other peripherals/devices.
  • Experience with technical documentation and presenting succinct analysis to leadership
  • Eagerness to learn production workflows, processes and adopting systems best practices
  • Strong customer service and organizational skills while keeping attention to detail.
  • Proven ability to handle multiple tasks concurrently and prioritize accordingly.
  • Excellent communication, interpersonal and team-building skills.
  • Acting as a team player who is dedicated to providing the best results possible.
  • Having a strong work ethic and desire to be a life-long learner.
  • A+, Network +, or other IT industry standard certifications are nice to have.
  • Scripting ability, specifically with Powershell, VBScript and/or PHP is a plus
  • Familiarity with email, FTP, SQL, and HTTP troubleshooting is a nice to have.
Responsibilities
  • Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.
  • Responsible for troubleshooting a wide variety of technical issues ranging from Windows server, network connectivity, and warehouse equipment issues.
  • Prioritize tickets on ServiceNow to ensure our local and remote end users receive updates and resolutions in a timely manner.
  • Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
  • Participate in continuous improvement efforts.
  • Identify recurring technical issues and fix their root causes to enhance business productivity through the use of standard operating procedures.
  • Maintaining policies, procedures and processes
  • Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
  • Perform research by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.
  • Manage and/or lead technical projects that impact the local site.
  • Be a team player and assist other members to achieve overall team goals.
  • Flexibility to provide support to 24/7 fulfillment centers and participate on a rotational or on-call shift, if needed.

Wayfair sells a wide range of home goods online, including furniture, lighting, cookware, and appliances, catering to various customer needs and budgets. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing for a vast selection of products without extensive inventory management. Wayfair stands out from competitors by being a one-stop shop for home-related needs, offering curated collections and appliance packages to simplify the shopping experience. The goal is to lead the online home goods market by providing comprehensive product offerings and enhancing customer convenience.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's use of AI reduced product curation time by 67% and improved conversion rates.
  • The opening of luxury brick-and-mortar stores diversifies Wayfair's sales channels.
  • Wayfair Professional's 2025 Design Trends attract B2B clients with innovative interior design.

What critics are saying

  • Wayfair's exit from Germany and job cuts indicate challenges in international markets.
  • Closure of outlets suggests cost-cutting amid declining sales, impacting brand reputation.
  • Reliance on Google AI poses risks if disruptions occur in Google's services.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through its marketplace model.
  • The company integrates advanced AI to enhance product catalog management and customer experience.
  • Wayfair's 'Zillion Things Home' approach makes it a one-stop shop for home needs.

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Benefits

Paid Holidays

Paid Vacation

Full Health Benefits

Life Insurance

Disability Insurance

Mental Health Support

Family Planning Benefits

Parental Leave

401(k) Company Match

Employee Discount

INACTIVE