CallTek

White-label tech support, BPO, TaaS provider

Technical Support Engineer 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeCebu City, PhilippinesNo salary listed

About the Job

Requirements

A bachelor's degree in Computer Engineering or an IT-related course is preferred.
Prior experience in a similar role is a plus but is not required.
Basic computer proficiency is required.
Applicants must be willing to work on-site on a shifting schedule.

Responsibilities

Troubleshoot, diagnose, and resolve customer issues accurately and promptly.
Work with different systems, software, and hardware.
Follow standard procedures to escalate unresolved issues to the appropriate internal departments.

Technical Support Engineer L1

CallTek · Cebu City, Philippines · Full-time · Posted 2026-09-16

Workplace: on_site

Description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.

Requirements

Preferably with a Bachelor's Degree in Computer Engineering, or any IT-related course.
Positive attitude and willingness to learn.
Strong communication and interpersonal skills.
Ability to work in a team-oriented environment.
Prior experience in similar roles is a plus but not required.
Great organizational skills and attention to detail.
Basic computer proficiency.
A passion for delivering excellent customer service.
All levels of experience are encouraged to apply.
Must be willing to work on-site and on a shifting schedule.

Apply

Apply at CallTek

About the Company

CallTek

White-label tech support, BPO, TaaS provider

CallTek provides white-label technical support and BPO services for technology operators and service providers, including field service, cloud monitoring, NOC, and business continuity delivered under a Technology as a Service model that covers infrastructure, procurement, and full lifecycle support. It serves MSPs and enterprise platforms such as Cradle Point, Cisco, Aruba, Ruckus, and Fortinet, offering 24/7 multi-channel, multi-language support. Key differentiators are a global workforce of over 7,000, nearly two decades of experience, and recognition as a top employer in the Philippines in 2023, with a vertical focus on hospitality, multi-family student housing, and healthcare. CallTek aims to help technology operators scale, maintain uptime, and provide reliable branded support across channels and languages.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Irvine, CA
Founded: 2004

Recently Posted Jobs

Explore more opportunities at CallTek

See more jobs