TJX

Runs off-price clothing and home goods stores

Customer Experience Coordinator

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeLewiston, ID, USA$13 - $17 /hrIn-person

About the Job

Requirements

The candidate must be available to work a flexible schedule, including nights and weekends.
The candidate must have a strong understanding of merchandising techniques.
The candidate must be capable of multitasking.
The candidate must have strong communication and organizational skills with attention to detail.
The candidate must be able to respond appropriately to changes in direction or unexpected situations.
The candidate must work effectively with peers and supervisors.
The candidate must be able to train others.
The candidate must have one year of retail experience and six months of leadership experience.

Responsibilities

The role promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
The role leads by example by engaging and interacting with customers and maintaining a clean and organized store.
The role creates a positive internal and external customer experience.
The role promotes a culture of honesty and integrity and maintains confidentiality.
The role takes an active role in training and mentoring Associates on front-end principles.
The role trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
The role assigns registers, supports and responds to point-of-sale coverage needs, and coordinates breaks for all Associates.
The role addresses customer concerns and issues promptly to ensure a positive customer experience.
The role ensures Associates execute tasks and activities according to the store plan and prioritizes as needed.
The role communicates accurately and effectively with management and Associates when setting and addressing priorities and provides progress updates.
The role provides and accepts recognition and constructive feedback.
The role partners with management on Associate training needs to increase effectiveness.
The role ensures adherence to all labor laws, policies, and procedures.
The role promotes credit and loyalty programs.
The role supports and participates in store shrink-reduction goals and programs.
The role promotes safety awareness and maintains a safe environment.
The role performs other duties as assigned.

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Who We’re Looking For: You.

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

2636 Nez Perce Drive

Location:

USA TJ Maxx Store 1273 Lewiston IDThis position has a starting pay range of $13.00 to $17.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size: 10,001+
Company stage: IPO
Headquarters: Framingham, MA
Founded: 1987

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