Inetum

Global IT services for digital transformation

Windows System Engineer N2

System AdministrationConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listedIn-person

About the Job

Requirements

Microsoft Windows Server experience with multi-user applications.
Experience installing, configuring, managing, performance-monitoring, and tuning VMware virtual machines and ESXi servers.
Experience troubleshooting virtual machines and performance issues.
Experience creating virtual machine deployment templates and automated deployments.
Storage Area Network experience supporting high availability and performance for virtualization.
Fluency in technical English, spoken and written.

Responsibilities

Take ownership of customer issues and see problems through to resolution.
Maintain customer satisfaction, identify customer issues, and recommend appropriate resolutions.
Research, diagnose, and troubleshoot issues; identify solutions; perform configurations, upgrades, and migrations.
Follow standard procedures to escalate unresolved issues to appropriate internal teams.
Write and maintain documentation.
Work with IT colleagues and manufacturers to develop and revise IT system support strategies to meet service-level agreement and system-availability targets and improve service performance.
Maintain the operational IT infrastructure to high standards.

Job Description

As a System Engineer, you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution;
Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution;
Providing support by:
- Researching
- Diagnosing
- Troubleshooting
- Identifying solutions
- Carrying out configurations
- Performing upgrades
- Carrying out migrations
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
Write and maintain documentation;

Qualifications

Microsoft Windows server experience with multi-user applications;
VMware server installation, configuration, management performance monitoring and tuning of virtual machines ESXi servers;
Virtual machine troubleshooting and performance issues;
Experience creating VM deployment templates and automated deployments;
Storage Area Network experience with high availability and performance for virtualization;
Fluent in (technical) English (spoken & written).

Additional Information

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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