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Lululemon

Direct-to-consumer premium activewear and footwear

Community Specialist

Retail SalesConfirmed live in the last 24 hours
Full-timeLynnwood, WA, USA

About the Job

Requirements

  • Must be legally authorized to work in the country where the store is located.
  • Must be able to travel to the assigned store using reliable transportation.
  • Must have one year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.
  • The work schedule may vary based on store needs and may include mornings, afternoons, evenings, weekends, and holidays. During peak periods, special events, or other circumstances, some employees may work early mornings or late nights/overnights.
  • Work may take place in the store and throughout the community, including environments with bright lights and loud music; it involves building relationships and participating in fitness- or movement-related events.
  • Work is performed as part of a team, independently at times, and sometimes using a computer or other technical devices.

Responsibilities

  • Collaborate with store leadership to bring the community strategy, community foundations, and guest experience to life.
  • Establish and manage local key relationships, including Ambassadors, Sweat Collective members, studio owners, and lululemon Studio partner studios, to increase new guest acquisition and retention.
  • Engage with the local community to identify future Ambassador or partner opportunities and increase the store’s standing as a community hub.
  • Connect with guests on the sales floor to assess their needs, provide technical product education, and incorporate omnichannel programs into a seamless guest experience.
  • Attend, support, and/or host local and regional community events.
  • Execute the product-seeding strategy through community partners and Ambassadors.
  • Review community-relevant business data and metrics and share insights and recommendations with store leadership regarding community events, projects, or initiatives.
  • Contribute to a respectful and inclusive team environment that welcomes and celebrates differences and supports a productive experience for team members.

Desired Qualifications

  • A high school diploma, GED, equivalent, or higher education is an asset but is not required.
  • Experience building or maintaining relationships with clients, groups, or partners is an asset.
  • Experience motivating team members to accomplish goals or activities is an asset.
  • Ability to create or support an inclusive environment that values and celebrates differences.
  • Ability to behave honestly, fairly, and ethically.
  • Ability to build professional relationships with team members and guests and develop partnerships within and across the company and community.
  • Ability to plan and organize work clearly and efficiently in alignment with priorities.
  • Ability to work productively with and support others toward shared goals while seeking partnerships and diverse perspectives.
  • Curiosity, openness to feedback, and commitment to learning and developing skills.
  • Ability to take personal responsibility for actions and encourage support for goals and initiatives.
  • Ability to convey information effectively and understand information shared while interacting with others.

About the Company

Lululemon

Direct-to-consumer premium activewear and footwear

Lululemon Athletica focuses on premium activewear, loungewear, and footwear for people with active lifestyles. The company sells high-quality, stylish apparel online and through its own stores, using a direct-to-consumer model and a strong community approach through events and an Ambassador program. Its products are designed for activities like yoga, running, training, and everyday wear, emphasizing performance fabrics, comfort, and versatility. Lululemon differentiates itself from competitors with a premium positioning, a loyal customer base, and a robust community and brand-building strategy, rather than relying on third-party retailers. The company’s goal is to be a leading premium brand in the activewear market by delivering high-quality products, fostering customer loyalty, and growing its direct-to-consumer footprint.

Company size
10,001+
Company stage
IPO
Headquarters
Vancouver, Canada
Founded
1998

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