About the Team

On the New Verticals team, our mission is to acquire, grow, and support Merchants across DoorDash’s newest categories, which include Alcohol, Flowers, and Grocery. The New Verticals, Account Management team is dedicated to the satisfaction and growth of merchant partners. The team works cross-functionally with Merchant Experience / Non-Rx S&O, Support, Product, SalesOps, leadership, and more to build the foundation, blueprint, and playbooks to help us scale. 

About the Role

We are looking for a Merchant Success Manager to join our team to engage with our merchants in our New Vertical business. Our New Verticals team is focused on growing and supporting merchants in DoorDash’s newest categories, including alcohol and flowers. You’ll join a team of experienced account managers who have excelled in the art of ensuring positive merchant experience, while also driving incremental revenue. As a Merchant Success Manager, you’ll become a builder as you join a team trailblazing a new path. You will work cross-functionally with other teams and build plans that will ladder into an overall operating model for success support of this segment of the business. 

You will report into the New Verticals Manager where you’ll have direct access to grow your career to the next level. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity.  

You’re excited about this opportunity because you will…

• Build a new component of our Post Sales team, focusing on supporting non-restaurant partners
• Deliver quarterly business reviews that highlight key wins and opportunities
• Mitigate instances of churn, while identifying and supporting new store expansions
• Communicate with partners via phone and email in support of business objectives
• Advocate internally for how to best solve our merchant’s objectives

We’re excited about you because… 

• You have 2+ years of experience in sales, customer success, or account management
• You have 1+ years of experience in client-facing roles focused on increasing customer satisfaction, retention, and/or product adoption
• You have experience using Salesforce or similar CRM tools
• You enjoy building from scratch, with the mindset of being an owner in whatever you do
• You have a demonstrated track record of empathizing customer needs and adapting to meet their unique goals

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.