Full-Time

Merchant Success Manager

DoorDash

DoorDash

10,001+ employees

Local food delivery from restaurants

Consumer Goods

Junior

Tempe, AZ, USA

Required Skills
Sales
Salesforce
Requirements
  • 2+ years of experience in sales, customer success, or account management
  • 1+ years of experience in client-facing roles focused on increasing customer satisfaction, retention, and/or product adoption
  • Experience using Salesforce or similar CRM tools
  • Demonstrated track record of empathizing customer needs and adapting to meet their unique goals
Responsibilities
  • Build a new component of our Post Sales team, focusing on supporting non-restaurant partners
  • Deliver quarterly business reviews that highlight key wins and opportunities
  • Mitigate instances of churn, while identifying and supporting new store expansions
  • Communicate with partners via phone and email in support of business objectives
  • Advocate internally for how to best solve our merchant’s objectives

DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.

Company Stage

Series H

Total Funding

$2.5B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-9%

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

INACTIVE