Total Rewards Operations Leader/Benefits Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

As the Total Rewards Operations Leader/Benefits Manager based in Navi Mumbai, you will establish and lead the Mumbai-based Global Total Rewards Operations Hub, delivering compensation and benefits processes across all regions. You will build a high-performing team and scalable operating model that ensures operational excellence, compliance, service quality, and a consistent employee experience through strong governance, controls, service management, and knowledge practices.

Working autonomously, you will partner with the Global Total Rewards Service Delivery Manager to improve and simplify processes, increase scalability, and advance a globally integrated Total Rewards delivery model.

You will combine deep compensation and benefits expertise with strong operational leadership and people development skills to independently lead a high-performing global service organization.

Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role

• Build the Global Operations Hub: stand up the Mumbai-based Total Rewards Operations team, defining team structure, roles, responsibilities, and operating model. Create a scalable delivery model capable of supporting all regions.
• Deliver Operational Excellence: ensure accurate and timely execution of globally compensation and benefits processes, owning service levels, quality standards, and operational performance and metrics.
• Establish Governance and Controls: design and implement operational controls, quality assurance mechanisms, and escalation frameworks. Ensure audit readiness and compliance with established requirements.
• Build Knowledge Management Capability: establish and maintain comprehensive process documentation and work instructions. Ensure operational knowledge is captured, governed, and continuously updated.
• Lead and Develop the Team: manage and develop a team of individual contributors, while building a culture of accountability, ownership, and continuous improvement. Build capabilities required to support future growth and expanded scope.
• Operationalize New Processes: transition appropriate activities into the Mumbai hub. Ensure successful onboarding of new global processes and drive disciplined change adoption and operational readiness.
• Partner on Continuous Improvement: work closely with the Global Total Rewards Service Delivery Manager to refine operational workflows. Provide operational insight and execution expertise to process improvement initiatives. Support automation and simplification efforts.​

Qualifications:

• Bachelor’s degree in human resources, Business Administration, Finance, Economics, Industrial Engineering, or a related field.
• Fluent English communication skills (written and verbal).
• A minimum of 10-12 years of HR experience with at least 7 + years relevant experience in Total Rewards

Below qualification will be added advantage:

• Previous Global Business Services (GBS) leadership experience.
• Experience creating or managing an HR operations hub.
• Exposure to multiple regions (NA, LA, EMEAI)

Your skills:

• Leadership: Coaches talent and builds accountability and engagement.
• Total Rewards Operations: Strong compensation and benefits administration expertise.
• HR Operations Management: Builds operating models, governance, controls, and service performance with disciplined execution.
• Transformation Capability: Builds new teams, leads change, standardizes operations, and turns ambiguity into structured solutions.
• Process Improvement: Promotes service quality and continuous improvement.
• Interpersonal Communication: Communicates clearly and negotiates effectively.
• Critical Thinking: Analyzes data and situations, recommends solutions, and leads implementation.
• Stakeholder Management: Partners effectively with regional Total Rewards, HR Operations, Payroll, and global service delivery leaders.

Additional Notes

• Relocation Assistance is not available for this position.
• The ability to accommodate with international time zone is essential
• Willingness to work in the hybrid setup with 4 days from office is must

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.