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Ebizon

E-commerce and digital activation, Drupal scaling

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

  • At least 1 year of experience in IT support, desktop support, or technical support.
  • Working knowledge of Windows 10 and Windows 11.
  • Basic understanding of domain environments and domain controllers.
  • Understanding of computer hardware, including desktops, laptops, RAM, hard drives or solid-state drives, and peripherals.
  • Knowledge of software installation, configuration, updates, and troubleshooting.
  • Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and LAN.
  • Good communication skills and a customer-focused approach.
  • Ability to troubleshoot problems independently and work effectively in a team.

Responsibilities

  • Provide technical support for Windows 10 and Windows 11 operating systems.
  • Troubleshoot hardware and software issues on desktops and laptops.
  • Install, configure, and maintain operating systems, applications, printers, and other IT peripherals.
  • Handle domain joining, user account configuration, and basic domain-related troubleshooting.
  • Troubleshoot network connectivity issues, including LAN, Wi-Fi, IP configuration, and DNS basics.
  • Diagnose and resolve issues related to system performance, application errors, and peripheral devices.
  • Maintain IT asset records and document technical issues and resolutions.
  • Escalate complex technical issues to the appropriate teams when required.
  • Provide timely technical support to end users.

Desired Qualifications

  • Knowledge of Active Directory, user accounts, and Group Policy basics.
  • A diploma, bachelor's degree, or relevant certification in IT or Computer Science.
  • Experience working in a corporate IT support environment.
  • Familiarity with ticketing systems and IT asset management.

About the Company

Ebizon

E-commerce and digital activation, Drupal scaling

Ebizon is an e-commerce and digital activation agency serving brands and retailers worldwide. It offers consulting, technology, operations, and digital marketing to manage brand online presence, with a focus on large enterprises and education/non-profit sectors, and it provides enterprise-class Drupal scaling solutions. It works with global online retailers, publishers, CSR groups, non-profits, and government institutions to deliver end-to-end services from strategy and consulting to technology implementation and ongoing campaigns. Its differentiators include a client base with Fortune 500 companies, global reach, and specialized Drupal scaling expertise, backed by leadership with experience from major tech companies; its goal is to help clients grow their online presence and commerce footprint at scale through integrated digital activation and commerce solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
South Windsor, CT
Founded
2007

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