IT Support Engineer
About the job
- At least 1 year of experience in IT support, desktop support, or technical support.
- Working knowledge of Windows 10 and Windows 11.
- Basic understanding of domain environments and domain controllers.
- Understanding of computer hardware, including desktops, laptops, RAM, hard drives or solid-state drives, and peripherals.
- Knowledge of software installation, configuration, updates, and troubleshooting.
- Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and LAN.
- Good communication skills and a customer-focused approach.
- Ability to troubleshoot problems independently and work effectively in a team.
- Provide technical support for Windows 10 and Windows 11 operating systems.
- Troubleshoot hardware and software issues on desktops and laptops.
- Install, configure, and maintain operating systems, applications, printers, and other IT peripherals.
- Handle domain joining, user account configuration, and basic domain-related troubleshooting.
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, IP configuration, and DNS basics.
- Diagnose and resolve issues related to system performance, application errors, and peripheral devices.
- Maintain IT asset records and document technical issues and resolutions.
- Escalate complex technical issues to the appropriate teams when required.
- Provide timely technical support to end users.
- Knowledge of Active Directory, user accounts, and Group Policy basics.
- A diploma, bachelor's degree, or relevant certification in IT or Computer Science.
- Experience working in a corporate IT support environment.
- Familiarity with ticketing systems and IT asset management.
About the company
Ebizon is an e-commerce and digital activation agency that supports brands and retailers worldwide with consulting, technology, operations, and digital marketing. It works with global online retailers, publishers, CSR groups, non-profits, and government institutions to manage brand presence online, offering end-to-end services from strategy to implementation and marketing operations, and it also provides enterprise-class Drupal scaling solutions. Differentiators include a Fortune 500 client base, global reach, specialized Drupal scaling expertise, and leadership with experience at major tech firms, serving sectors such as education, non-profits, government, and advertising. The goal is to help clients grow their online presence and commerce footprint at scale through integrated, end-to-end digital activation and commerce solutions.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
South Windsor, Connecticut
Founded
2007
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Simplify's Take
What believers are saying
- Savia's 2025 Shopify migration added five regional markets and Arabic support.
- ADA Cosmetics reported 4% conversion growth and 89% manual-work reduction after Ebizon work.
- White Pine Diamonds upgraded to Magento 2.4.8, improving speed, checkout, and security in 2025.
What critics are saying
- Clutch lists only 50-249 employees, while marketing claims over 200 experts, signaling inconsistency.
- A 2025 client said sales representatives left, disrupting service continuity at EbizON.
- Agency revenue depends on platform migrations; Shopify and Adobe partners can commoditize that work quickly.
What makes Ebizon unique
- Ebizon Digital has Adobe, Shopify, HubSpot, and Klaviyo certifications in 2025.
- Its 200-plus-person team serves Magento, Shopify, and WooCommerce clients globally.
- Case studies show multi-market migrations for Savia, ADA Cosmetics, and White Pine Diamonds.
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Benefits
- Flexible Work Hours
- Company Social Events