W

Workana

Freelancer marketplace connecting clients with professionals

Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

  • At least 1 year of experience managing B2B customer portfolios.
  • Experience in customer retention and handling churn cases.
  • Experience identifying or executing upselling opportunities.
  • Experience working with key performance indicators and making data-driven decisions.
  • Strong communication, empathy, and relationship-building skills.
  • Analytical, strategic, and highly organized profile.
  • Ability to solve problems proactively with a customer-oriented approach.
  • Affinity for technology and comfort working with digital tools.
  • Consultative mindset, ownership, and willingness to propose improvements.
  • Availability to work hybrid in Polanco, Mexico City, two days per week.

Responsibilities

  • Manage a portfolio of existing B2B customers, building strong, long-term relationships.
  • Hold recurring video calls with customers to understand their needs, provide follow-up, and share relevant product updates.
  • Serve as the customers’ point of reference for matters related to their experience, satisfaction, and use of the platform.
  • Identify upselling opportunities to provide more value to customers and contribute to revenue growth.
  • Proactively analyze the assigned portfolio, define action plans for each account, and make data-driven decisions.
  • Detect churn risks and work on retention strategies.
  • Identify trends, recurring needs, improvement opportunities, and potential weaknesses in the customer journey.
  • Collaborate across Sales, Customer Experience, Product, Engineering, and Finance teams to improve customer experience and achieve business objectives.
  • Report relevant insights that can contribute to product, internal process, and commercial strategy improvements.

Desired Qualifications

  • Previous experience in SaaS companies, technology, or fast-growing B2B environments is valued.

About the Company

Workana

Freelancer marketplace connecting clients with professionals

Workana connects businesses with independent professionals in Latin America through a freelancer marketplace. Clients post projects and hire talent across fields like IT, design, marketing, and admin support, while freelancers create profiles, showcase skills, and bid on opportunities. The platform earns commissions on completed projects and uses an escrow system to securely hold client payments until the work is finished to the client's satisfaction. It differentiates itself by focusing on the Latin American market, using freelancer rankings and tiers, and growing through regional expansion and partnerships to simplify hiring remote talent with secure transactions.

Company size
5,001-10,000
Company stage
Series C
Total funding
$15.8M
Headquarters
Buenos Aires, Argentina
Founded
2012

Recently Posted Jobs

Explore more opportunities at Workana

See more jobs