Client Services Associate - Surveys

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across eight offices.

Start date: January 2027 

Surveys are widely used to gather quantitative and qualitative data using relevant questions from a sample of respondents. Third Bridge provides online B2B surveys by giving our clients access to high-quality responses from hard-to-find experts via our pre-screened, proprietary network. Our panel of experts covers all geographies, industries and functions. We have a dedicated Surveys team across the US and Europe that works around the clock to help clients with survey design, coding, fielding and results seamlessly and quickly.

The Survey Associate position is a key enabler in the development of our Surveys team as well as in the design of tools and processes to create the Surveys end product. The end goal is to provide a top quality Survey product that will drive market share gains across our clients by meeting their needs for quantitative insights.

We are looking for a Survey Associate who is more interested in talking to people and solving project hurdles than sitting behind a spreadsheet all day. You will be the primary point of contact for our clients, ensuring their projects run smoothly from start to finish.

Responsibilities

• Talking to Clients: You’ll spend your day communicating with Private Equity and Consulting firms. You’ll listen to what they need, offer feedback on their survey ideas, and keep them updated on progress.

• Managing Projects: You will coordinate between our clients, the experts taking the surveys, and our internal teams. This requires staying organized and keeping everyone on the same page.

• Fixing Problems: Projects rarely go perfectly. Whether client requests change or we’re struggling to find a specific type of expert, you’ll be the person who figures out a workaround and keeps things moving.

• Building Panels: You’ll identify and reach out to the right experts to participate in surveys, ensuring we meet the high standards our clients expect.

Who you are

• A Great Communicator: You’re comfortable picking up the phone or writing a concise email. You can explain complex ideas clearly to people at all levels of seniority.

• Action-Oriented: You don't wait to be told what to do. If you see a way to make a process better or a client happier, you take the lead.

• Curious: You’re interested in how different businesses work - from how hospitals buy equipment to how software companies compete.

• Resilient: You can handle a fast-paced environment where deadlines are tight and requirements change quickly.

• Meticulous attention to detail: Strong analytic outlook (including experience with data sets in Excel or Gsheets format)

• Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment

• Superior writing, logic and interaction skills; including oral and written communication as well as organisational skills

• Strong commercial acumen and familiarity or interest in understanding of different industries (including but not limited to Healthcare, Technology, Life Sciences, Consumer Goods, Financial Services), as well as how Consulting and Private Equity clients work, their organisational structure, asset class in which they operate, and how Surveys support their workflow

• Proven ability to work in a rigorous, fast-moving environment

• Meticulous attention to detail and a strong analytic outlook (including experience with data sets in Excel or Gsheets format)

• Ability to handle multiple tasks and prioritise, identify and solve problems

• A plus, but not required: Experience with market research and survey design, primarily via exposure to survey design and the use of online survey platforms (gained in education or in a professional environment)

Requirements

• Bachelor’s degree

• 0-2 years of experience in the financial services industry, with a strong understanding of Consulting and Private Equity, various industries and data analysis

• The successful candidate must, by the start of the employment, have permission to work in the country they are applying. 

What our people love about being an Associate at Third Bridge:

• Being surrounded by people they not only enjoy working with, but who also challenge and support them from the peer level up through senior management
• Partnering first-hand with the leading investors in the world and being privy to their thought process with all the learning this leads to
• Getting to dip their toes into every imaginable industry under the sun, and getting exposed to a variety of individuals with unique perspectives and backgrounds
• Owning individual responsibilities to grow our business, while also being in a team-oriented environment and working closely with their peers
• Building their career in business on a foundation of problem-solving, communication and commercial skills
• Building strong relationships both internally and externally create significant opportunities for professional development
• Living by “great minds think differently” in a diverse and inclusive team

Thrive at Third Bridge!

Why join us? 

• Develop foundational commercial and client management skills: you'll hone a wide range of transferrable skills, including problem-solving, communication, and negotiation.

• Fast-track your growth: there is clear career advancement for strong performers into leadership roles within 2 years.

• Gain an introduction to a wide range of industries: connect daily over the phone with top experts in their fields.

• Earn competitive pay of $90,000+ in your first year, with a $75,000 base salary and uncapped bonus potential after just one month.

• Enjoy comprehensive benefits including health, dental, vision, 401K matching, and more.

• Appreciate good work-life balance with 15+ vacation days, flex days and work from anywhere for one month per year.

• Be part of our engaging culture with social events, professional development, and a dynamic, supportive team.