Illinois Tool Works

Global diversified manufacturer of industrial equipment

Field Service Engineer

Equipment Field ServiceUpdated on Nov 12

Full-timeRemote in UKNo salary listed

About the Job

Requirements

A minimum BTEC/ONC/HNC or similar qualification in electromechanical or electrical engineering is required.
Good technical electrical and electronics skills are required.
Good PC literacy is required.
A full current driving licence is required.
Flexibility to work overtime and occasionally stay away overnight is required.
A methodical approach to problem solving and reliable organisation are required.
Good communication and customer service skills are required.
The candidate must be prepared to adapt to different working environments and comply with local client health and safety regulations.
The candidate must be willing to learn a diverse set of products and continually improve product knowledge.
The candidate is expected to demonstrate the company's stated behaviours and values.

Responsibilities

Carry out repairs, on-site commissioning, servicing, and calibration of customers' inline inspection equipment according to stated processes and procedures, including on-site customer training where required.
Carry out upgrades and refurbishments at customer sites.
Handle on-site customer queries fairly and courteously.
Complete required paperwork accurately and promptly in accordance with company procedures.
Work overtime when required and participate in the on-call standby rota as required.
Provide technical support by phone and email when required.

Desired Qualifications

Experience in a field service role, including customer service, commissioning, repairs, and servicing, is preferred.
PLC programming and knowledge of PC hardware are advantageous.

Job Description:

Overview
As a Field Service Engineer within the National Service Team, you will be responsible for providing high quality field based technical expertise at customers sites across the country. You will be responsible for installation, calibration, fault finding, training and fixing customer equipment.

Tasks:

To carry out repairs, on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training.
Carry out upgrades and refurbishments on customer site.
Handle on site customer queries in a fair and courteous manner.
Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
Expected to co-operate by working overtime as and when required.
To be part of the on-call standby rota system as required.
Must be prepared to learn a diverse set of products and continually improve your product knowledge.
Provide technical support via phone and email where required.

Essential:

Good Technical Electrical / Electronics skills
Minimum BTEC/ONC/HNC or similar qualification in electromechanical / electrical engineering
Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
PLC programming and knowledge of PC hardware an advantage
Good PC literacy
Good Organisation skills orientated around reliably delivering what is promised
Good methodical approach to problem solving
Full current driving licence
Good communication skills
Good customer service skills
Flexibility will be required to work overtime and stay away overnight occasionally
A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values

About the Company

Illinois Tool Works

Global diversified manufacturer of industrial equipment

ITW is a global manufacturer with a diversified portfolio of industrial products across seven segments, including automotive components, food equipment, welding systems, and construction tools. Its products are engineered and produced for OEMs and industrial customers, combining specialized components to meet the needs of large buyers. The company stands out through its multi-segment reach, large global footprint, and a business model that prioritizes the top 20% of customers to drive profitability and operational excellence. ITW aims for steady profitability and efficient operations by delivering reliable, value-added solutions across multiple industries.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Glenview, IL
Founded: 1912

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Illinois Tool Works

Field Service Engineer

About the Job

Requirements

Responsibilities

Desired Qualifications

To carry out repairs, on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training.

Carry out upgrades and refurbishments on customer site.

Handle on site customer queries in a fair and courteous manner.

Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.

Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.

Expected to co-operate by working overtime as and when required.

To be part of the on-call standby rota system as required.

Must be prepared to learn a diverse set of products and continually improve your product knowledge.

Provide technical support via phone and email where required.

Good Technical Electrical / Electronics skills

Minimum BTEC/ONC/HNC or similar qualification in electromechanical / electrical engineering

Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.

PLC programming and knowledge of PC hardware an advantage

Good PC literacy

Good Organisation skills orientated around reliably delivering what is promised

Good methodical approach to problem solving

Full current driving licence

Good communication skills

Good customer service skills

Flexibility will be required to work overtime and stay away overnight occasionally

A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values

About the Company

Illinois Tool Works

Recently Posted Jobs