+ Equity plan + Corporate bonus plan
Remote within the US, excluding California, Connecticut, New Jersey, New York, Pennsylvania, and Washington. Occasional travel for in-person project or team meetings may be required.
Twilio provides a cloud communications platform that offers APIs to add voice, messaging, video, and email into software applications. Developers use these APIs to build and scale communication features directly inside their apps. The product works by making it easy to program communications: you send calls or messages through API requests, manage video sessions, and integrate email, all on a pay-as-you-go basis that scales with usage. Twilio stands out from competitors by focusing on developer-friendly APIs that cover multiple channels in one platform, supporting customers from startups to large enterprises with global reach and optional consulting services. The company’s goal is to help any business communicate with customers at scale by providing reliable, programmable communications across channels.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2008
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Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Twilio's stock has surged 167% over the past year, significantly outpacing the S&P 500's 18% gain. The cloud communications provider now trades at 39.7 times operating cash flow, compared to 14.5 times for the broader market. The company raised its 2026 organic revenue growth forecast to 13% to 13.5% in August, up from 9.5% to 10.5% previously, citing strong AI customer demand. Second-quarter organic revenue grew 17% year-over-year. However, management expects third-quarter organic growth to slow to 11% to 12%. The company also warned of tougher comparisons ahead in Voice and software add-ons. Twilio's upcoming third-quarter results will test whether the premium valuation is justified, as investors are betting on continued acceleration despite increasingly difficult year-over-year comparisons.
Salesforce and Twilio are pursuing different strategies to capitalise on growing demand for AI-powered customer engagement. Salesforce is expanding beyond traditional CRM with Customer 360, Data 360, Slack, and Agentforce. Twilio focuses on communications infrastructure connecting businesses, customers, and AI agents. Salesforce reported encouraging AI metrics in its second quarter of fiscal 2027. Agentforce annual recurring revenues surpassed $1.5 billion, jumping over 240% year over year. Combined AI and Data ARR, including Agentforce, Data 360, and Informatica Cloud, increased 210% to $3.9 billion. However, overall revenue growth remains slower. Second-quarter fiscal 2027 revenues increased 11% to $11.3 billion. The company reported 102.7% growth in non-GAAP earnings per share to $5.90, though this benefited from gains on strategic investments, including its stake in Anthropic.
Twilio has announced three strategic moves to strengthen its position in AI-powered communications. The company is partnering with the Sonic Intelligence Academy to integrate AI-music verification into its platform, enabling developers to check whether audio content is AI-generated. This addresses growing demand for content authenticity as regulators push for provenance tools. Twilio raised $150 million in new funding to accelerate development of AI-enhanced APIs, expand globally, and improve infrastructure resilience. The capital will support features like real-time language translation and sentiment analysis. The firm also appointed Maya Patel as CEO. Patel brings 15 years of experience from IBM, Amazon Web Services, and Accenture, with expertise in AI ethics and scaling global platforms in regulated industries.
Twilio has unveiled new AI-powered customer engagement platform capabilities for Latin America, aiming to address persistent communication challenges in customer service. The company is introducing four features: Agent Connect, Conversation Orchestrator, Conversation Memory, and Conversation Intelligence, designed to maintain conversation continuity across different channels and touchpoints. A Twilio Customer Insights Series report revealed nearly all surveyed businesses struggle with understanding customer preferences and unifying data across channels. For Q3, Twilio projects revenue between $1.505 billion and $1.515 billion, representing 16% to 16.5% growth year-over-year, with organic revenue growth expected at 11% to 12%. However, analysts note risks from intense competition with Zendesk, Salesforce, and cloud providers, alongside exposure to Latin America's economic uncertainties and regulatory challenges.
Twilio has surged 57% in 2025, outperforming Palantir Technologies (down 3%) and SoundHound AI (down 29%) as demand for AI software accelerates. Gartner projects AI software spending will jump 60% this year to $453 billion. The cloud communications specialist reported second-quarter revenue of $1.5 billion, up 22% year over year, with non-GAAP earnings per share rising 23% to $1.47. Organic revenue grew 17%. Twilio's improving growth stems from its AI tools, which help clients predict customer behaviour, build AI agents, and automate workflows. One automotive fintech client using Twilio's conversational AI platform saw lead conversion increase 1.6 times, leading to a seven-figure deal. The company has expanded beyond its core application programming interfaces for voice, text, email, chat, and video communications.