Aspire Allergy & Sinus

Specialized allergy, sinus, and asthma care

Medical Office Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timePlano, TX, USANo salary listed

About the Job

Requirements

Must have a valid driver's license.
Must have at least 6 months of front-office experience.
Must have basic knowledge of medical terminology.
Must possess exceptional customer service skills.
Must be able to communicate clearly and effectively with others to exchange information.
Must be able to administer subcutaneous, intradermal, and intramuscular injections.
Must be able to manually take patient vital signs.
Must be able to maintain effective working relationships with patients, medical staff, and the public.
Must be able to react calmly and effectively in a difficult or emergent situation.
Must be able to stand, walk, bend, stoop, push, pull, and balance for prolonged periods, with a full range of body motion and the ability to handle and lift up to 20 pounds.
Must have sufficient manual dexterity to operate a computer or keyboard at 50 words per minute, calculator, telephone, copier, and fax.
Must be able to operate a motor vehicle to travel between clinics.

Responsibilities

Support assigned medical providers in delivering patient care throughout the clinic day.
Assist with patient examinations and treatment under provider direction.
Escort patients to exam rooms and obtain vital signs, medical history, and current medications.
Communicate allergy testing procedures and treatment protocols to patients.
Administer subcutaneous, intradermal, and intramuscular injections as directed by the provider and within scope of practice.
Perform spirometry and other diagnostic testing according to clinic protocols and provider direction.
Monitor incoming pharmacy shipments and prepare medications for patient pickup.
Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs.
Document patient information accurately in the electronic health record (EHR) system.
Maintain clinic flow and support patient volume to ensure timely and efficient care.
Contact insurance providers to obtain computed tomography (CT) authorizations.
Greet and check in patients while creating a welcoming and professional environment.
Answer incoming phone calls and provide accurate information and assistance.
Schedule and reschedule patient appointments using the clinic scheduling system.
Collect patient payments for appointments and outstanding balances.
Ensure patient demographic, insurance, and referral information is accurate in the EHR.
Prepare patient charts and organize paperwork for upcoming appointments.
Scan and attach documents to patient records in the EHR.
Request medical records from outside providers when needed.
Coordinate allergen vial transfers and assist with clinical inventory tracking.
Maintain supplies in the clinic, front desk, and common areas.
Process incoming mail and assist with administrative clinic tasks.
Ensure end-of-day reports and logs are accurate and complete.
Follow Health Insurance Portability and Accountability Act (HIPAA) regulations regarding patient privacy and confidentiality.
Adhere to Occupational Safety and Health Administration (OSHA) requirements, including universal precautions and sharps disposal guidelines.
Follow clinic protocols and directions provided by clinical leadership and medical providers.
Perform testing and treatment in accordance with clinical protocols and safety measures.

Desired Qualifications

Completion of a Medical Assistant program or degree.
At least 1 year of Medical Assistant experience.
At least 1 year of Medical Receptionist experience.
Medical Assistant certificate, vocational nurse license, or related experience.
Current cardiopulmonary resuscitation (CPR) certification.

Join our clinical team as a Medical Office Assistant at Aspire Allergy & Sinus and play a key role in delivering exceptional care to patients with allergy, asthma, and sinus conditions.

In this role, you will support both the clinical and administrative sides of the clinic, assisting providers with patient care while also helping ensure smooth front-office operations. From greeting patients to administering allergy injections and coordinating patient information, you will help create a seamless and positive experience for every patient who walks through our doors.

Clinic Schedule & Hours:
This position will support our northeast clinic locations. The anticipated schedule is Tuesday 9 a.m.–6 p.m., Wednesday 8 a.m.–6 p.m., Thursday 8 a.m.–5 p.m., and Friday 8 a.m.–6 p.m. Ideally, candidates will be based in or near Plano for convenient access to these locations.

Full list of clinics locations is here: https://www.aspireallergy.com/locations#DFW

Patient Care & Clinical Support

Support assigned medical providers in delivering high-quality patient care throughout the clinic day
Assist with the examination and treatment of patients under the direction of the provider
Escort patients to exam rooms and obtain vitals, medical history, and current medications
Communicate allergy testing procedures and treatment protocols to patients
Administer subcutaneous, intradermal, and intramuscular injections as directed by the provider and within scope of practice
Perform spirometry and other diagnostic testing accurately according to clinic protocols and provider direction
Monitor incoming pharmacy shipments and prepare medications for patient pick-up
Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs
Document accurate patient information in the Electronic Health Record (EHR) system
Maintain clinic flow and support patient volume to ensure timely and efficient care
Reaching out to insurance providers to obtain CT authorizations

Patient Experience & Front Office Support

Greet and check in patients while creating a welcoming and professional environment
Answer incoming phone calls and provide accurate information and assistance
Schedule and reschedule patient appointments using the clinic scheduling system
Collect patient payments for appointments and outstanding balances
Ensure patient demographic, insurance, and referral information is accurate in the EHR
Reaching out to insurance providers to obtain CT authorizations.

Clinic Operations & Administrative Support

Prepare patient charts and organize paperwork for upcoming appointments
Scan and attach documents to patient records in the EHR
Request medical records from outside providers when needed
Coordinate allergen vial transfers and assist with clinical inventory tracking
Maintain supplies in the clinic, front desk, and common areas
Process incoming mail and assist with administrative clinic tasks
Ensure end-of-day reports and logs are accurate and complete

Compliance, Protocols & Safety

Follow all HIPAA regulations regarding patient privacy and confidentiality
Adhere to OSHA requirements including universal precautions and sharps disposal guidelines
Follow clinic protocols and directions provided by clinical leadership and medical providers
Perform all testing and treatment in accordance with Aspire Allergy & Sinus clinical protocols and safety measures

Must have basic knowledge of medical terminology
Must possess exceptional customer service skills
Must be able to effectively and clearly communicate with others to exchange information effectively
Must be able to administer subcutaneous, intradermal and intramuscular injections
Must be able to manually take patient vital signs
Must possess the ability to maintain effective working relationship with patients, medical staff and the public
Must possess the ability to react calmly and effectively in a difficult or emergent situation
Prolonged periods of standing, walking, bending, stooping, pushing, pulling, balance with full range of body motion including handling and lifting up to (20) lbs
Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
Requires the ability to operate a motor vehicle to travel between clinics

Required education and experience

Must have a valid driver's license
6+ Months of Front Office

Preferred education and experience

Completed Medical Assistant Program or Degree
1+ Years of Medical Assistant Experience
1+ Years of Medical Receptionist Experience
Medical Assistant Certificate, vocational nurse license or related experience
Current CPR Certification

About the Company

Aspire Allergy & Sinus

Specialized allergy, sinus, and asthma care

Aspire Allergy & Sinus runs a network of clinics that diagnose and treat allergies, sinus conditions, and asthma across patients of all ages. Its services include comprehensive allergy testing, personalized treatment plans, and in-office sinus procedures, providing a one-stop pathway from testing to treatment. The company delivers direct patient care through its clinics, focusing on specialty healthcare to streamline the patient experience and improve outcomes in the regions it serves. Unlike general practitioners or solo practices, Aspire Allergy & Sinus combines testing, clinical care, and procedural services under one specialty network to offer coordinated allergy and sinus care.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2012

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