Senior Solutions Architect
Amazon
Senior Solutions Architect
Amazon
Sells products online and rents cloud computing
AWS is transforming how customers operate in the cloud. AI agents and human experts now work as one system - proactively optimising architectures, detecting and resolving incidents autonomously, and compounding intelligence over time. We need Solutions Architects who can bring this story to life for customers and the field.
This role combines deep technical expertise with go-to-market instinct. You will lead pre-sales engagements that advance enterprise deals, design and deliver hands-on workshops that accelerate customer adoption, and build the reusable enablement content that scales our impact worldwide. You will serve as the technical escalation point for complex operational and security questions, drive Well-Architected best practices across customer environments, and channel structured field feedback into the product roadmap.
This role has a particular focus on operations, security, compliance, and governance — helping customers navigate the security implications of agentic AI, cloud operations, and responsible AI adoption. You will work across five focus areas: migrations and critical events, emerging product adoption, AWS managed agents, agentic operations and cloud best practices, and AI governance and compliance.
If you thrive at the intersection of product, sales, and engineering - and you want to shape how AWS Support is positioned in the market - this is your role.
You understand your customers' business priorities and leverage that insight to shape their longer-term strategic technology direction. You evaluate architectural trade-offs across Well-Architected pillars, balancing competing priorities while transforming constraints into opportunities to simplify solutions and drive innovation - always grounding your approach in real-world customer challenges and framework best practices. Your work directly influences how thousands of customers architect and operate on AWS, with your patterns and solutions becoming reusable assets that scale across the global organization.
This role suits someone who thrives in ambiguity, moves with velocity, and is equally comfortable writing infrastructure-as-code, presenting architectural strategies to a CTO, or mentoring colleagues through complex design challenges. You bring both technical depth and the communication skills to influence stakeholders at all levels.
Key job responsibilities
- Serve as the technical escalation point for complex operational, security, and support-architecture questions that generalist Solutions Architects cannot resolve alone.
- Lead pre-sales technical engagements alongside business development teams, advancing opportunities through technical validation.
- Lead executive conversations connecting operational excellence, security posture, and compliance readiness to business outcomes.
- Design and deliver hands-on workshops including Well-Architected Framework Reviews, AI-driven operations maturity assessments, AI governance frameworks, agentic AI prototyping sessions, and simulated incident exercises.
- Run hackathons with partners and enterprise customers to drive adoption of new AWS capabilities.
- Build reusable enablement assets: workshops, labs, prototypes, battlecards, and demos that field teams, Technical Account Managers, and partners can deliver at scale.
- Enable and mentor account-aligned Solutions Architects and sales teams on support positioning, Well-Architected best practices, and operational excellence.
- Prototype agentic modules and build maturity frameworks that may feed directly into product roadmaps.
- Author whitepapers, reference architectures, and best-practice guidance.
- Deliver external sessions at AWS events and represent AWS Support at customer briefings and executive business reviews.
- Channel structured customer and field feedback into the product and engineering roadmap.
A day in the life
You might start the morning leading a technical validation call with an enterprise customer exploring how AI agents can transform their operations. By midday you are running a hands-on workshop helping a partner team assess their AI governance readiness. After lunch you are refining a prototype that demonstrates autonomous incident detection, then reviewing a Well-Architected best-practice whitepaper with a colleague. You close the day joining an internal enablement session, sharing field insights with Technical Account Managers and shaping how the team positions AWS Support to the next wave of customers.
About the team
Our Solutions Architecture team sits at the intersection of AWS Support's product portfolio and the customers who depend on it. We do not just talk about best practices — we build the assets, run the workshops, and prototype the solutions that prove them out. We work across migrations, emerging products, managed agents, agentic operations, and AI governance. Our culture is hands-on and builder-oriented. You will write code, create content, and deliver directly to customers — then turn what you learn into mechanisms that scale across the global field organisation.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience in infrastructure architecture, database architecture and networking
- Experience leading or developing high quality, enterprise scale software products using a structured system development lifecycle
- Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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