Client Relations Coordinator

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the Role: As a Client Relations Coordinator, you will play a critical role in managing and strengthening client relationships by serving as a key liaison between clients and assigned Account Managers. You will be responsible for overseeing the coordination of client communications, addressing inquiries and concerns with professionalism and efficiency, and ensuring the timely execution of service deliverables. This role requires strong organizational and interpersonal skills, as well as the ability to manage multiple priorities and support strategic retention initiatives. By maintaining proactive engagement and operational oversight, you will contribute directly to client satisfaction, loyalty, and long-term partnership success.

Core Objective: Serve as the operational backbone of Client Relations, ensuring every client interaction, communication, and touchpoint strengthens Arkana's brand and drives client satisfaction and retention.

Client Engagement & Retention — Clients feel known and valued. Outreach happens consistently (daily/monthly cadences), inquiries are resolved promptly, and all activity is accurately captured in Salesforce, so the team has a reliable picture of every relationship.

Support & Communication Priority Management — Clients reach a knowledgeable, responsive team. App and portal support questions are answered comprehensively, either by the coordinator through first-line troubleshooting or by the appropriate specialist with full context. The coordinator owns the front line, ensuring Account Managers can focus on strategic work while remaining available for genuine escalations.

Client Care & Marketing Execution — Appreciation gifts, correspondence, marketing materials, and large-scale mailings (surveys, holiday pieces) are planned, personalized, and delivered on time. Account Managers show up to client visits fully prepared with the right materials and information.

Case Conference Delivery — Conferences run flawlessly. Physician schedules, slide/image requests, platform setup, and communications are coordinated so that nothing falls through the cracks.

Reporting & Strategic Insight — Monthly, quarterly, and annual reports are produced on time and actually inform decisions around client retention and department strategy.

Physician Engagement (Didactics) — Monthly educational sessions are well-attended, feedback is collected, and physician preferences stay current.

Department Operations — ClickUp, SOPs, and training materials stay current. The coordinator provides reliable administrative support during peak periods so Account Managers can stay focused on relationships.

Project Management — New initiatives and services are integrated smoothly, with the coordinator driving execution from start to finish.

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees:

• Competitive salary
• Generous paid time off and Paid Holidays
• Minimal cost health insurance for you and affordable options for your family
• 401(k) with immediate eligibility and match
• Company-paid life insurance
• Company-paid long term disability coverage
• Affordable vision and dental plans
• Flexible Spending Account or Health Savings Account availability
• Wellness plan and complimentary yoga classes
• Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.