Application Infrastructure & Service Management

Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): Will work with business leads to implement strategic and tactical initiatives, will partner with technology, operations and other business partners to deliver products and infrastructure aligned with our strategic goals, regulatory requirements, will provide support across wide spectrum requirements, and will handle robust needs through evolving solutions. Specific duties include: Providing technical solutions, according to established service levels for critical applications from State Street’s proprietary platform; performing Incident management and problem management according to ITS standards; problem solving: performing and reviewing health checks, identifying and escalating trends; acting on all application-level alerts and assist with service restoration; partnering with business leaders to identify product, trading infrastructure and operating models necessary for the successful implementation of strategy and initiatives; translating business strategic vision into functional product plans; defining product features and developing product overviews, workflows and visual artifacts to crystalize product use, and process owners; managing technology and other business partner demand and helping resolve competing priorities; building strong relationships with business partners and ensuring they understand business needs to create robust and sustainable solutions.; resolving significant issues or roadblocks working with senior management across the bank as required; analyzing and monitoring performances to optimize software and systems; providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime; reviewing, analyzing, and evaluating business and user needs in order to recommend solutions and options; developing and executing projects and ensure appropriate resource allocations to meet changing needs and requirements; identifying and framing risks and issues as well as ensure their timely resolution or escalation; effectively communicating, collaborating and managing relationships with diverse stakeholders with varied interests; Incident & Problem Management: Troubleshooting & investigating. Assisting with root cause analysis and remediation via review of logs & code logic; responsible for working on day-to-day customer issues, including technical assistance, using the best use of product, additional products, and services; performing continuous analysis of system activity and maintenance of the application proactively identify areas of improvement and concern; regularly communicating with the company’s technical, creative & operations departments and interact with clients and technical partners ensuring the smooth functioning of projects; performing preliminary quality checks on the projects to eliminate errors or omissions; participating in the development of automated tools, processes, and methods meetings; collaborating with senior developers to conduct design and code reviews; responsible for meeting the deadlines in completing the project, considering the importance of shipping the project on time; strong experience in writing and updating technical documents daily with the changes made to the existing environment daily; and handling complex Oracle SQL queries for efficient Oracle DB Searches during production support issues and perform various tests on the complex Java programs for manual activities automation. Hybrid remote telecommuting permitted pursuant to company policy.

Minimum Requirements: Bachelor’s degree or its equivalent in Computer Science, Computer Engineering, Electrical Engineering or a related technical field and 5 years of industry experience.

Must also have: demonstrated success executing projects and business portfolios within complex organizational settings; demonstrated solid ability to interact, negotiate and influence at all levels of management and across the organization; proven outstanding organizational, analytical and consultative abilities; proven experience and solid ability in retrieving and manipulating data from backend using Database (Tandem, DB2, Oracle, and/or Exadata) SQL queries, PL/SQL- Stored Procedures, Functions, Sequences, Triggers, Views, and Packages; proven problem solving capabilities to perform and review health checks, identify and escalate trends, to act on all application-level alerts and assist with service restoration; demonstrated solid ability with Dynatrace, Splunk, Grafana, Jira, Service now, Autosys, MQ, Programming Languages Java, and SQL and Operating Systems including Windows, Linux, and UNIX; proven Incident & Problem Management capabilities including troubleshooting and investigating, assisting with root cause analysis and remediation via review of logs and code logic; and proven ability to work on day-to-day customer issues, including technical assistance, using the best use of product, additional products, and services.

To apply to this position, you must click the “Apply” button on this page and complete the online application.  An EOE.

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Salary Range:

$146,806 - $180,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.