Retail Supervisor
About the job
- One year of supervisory experience.
- Basic computer skills, including email, internet use, Microsoft Word, and Microsoft Excel.
- A California driver's license, a driving record acceptable to Goodwill's insurance requirements, and an insured reliable vehicle are preferred.
- Ability to operate an electronic cash register.
- Ability to understand the basic principles of running a retail store, including stocking, merchandise flow, quotas, cash handling, bank deposit procedures, and sales reports.
- Ability to perform simple arithmetic involving addition, subtraction, fractions, and percentages.
- Ability to calculate figures and amounts related to cash handling, including change and discounts.
- Ability to read and understand sales reports.
- Assist the management team with the daily operations of the store.
- Open and close the store.
- Oversee production and retail operations.
- Ensure that staff and the supervisor follow all policies and procedures.
- Ensure excellent customer service is provided to customers and donors.
- Provide leadership, guidance, training, and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
- Create a positive work environment and maintain productive employment relationships.
- Assist in preparing performance evaluations, five-minute goal-setting conversations, and work schedules.
- Maintain the store or department in a clean, safe, and organized condition, with merchandise appropriately displayed.
- Document and report concerns or issues promptly to management.
- Support the implementation of organizational initiatives such as the 4DX methodology.
- Perform other duties as assigned.
- High school graduation or a General Education Development (GED) credential.
- High-paced retail experience.
About the company
What the company does: Goodwill Industries of San Diego County provides employment and training opportunities to people with disabilities and other barriers to employment, helping them gain skills and find work in the local community. How the product works: It delivers job training, placement services, and supportive programs designed to build work skills, confidence, and independence; it may also operate thrift stores or donation-based activities that fund these services while offering community members opportunities to donate and shop. How it differs from competitors: It focuses on individuals with disabilities and barriers, offers a nonprofit, community-based model that reinvests earnings into local job programs and ongoing support, and combines training with real-world work experiences. What the goal is: to improve employment outcomes and long-term independence for people who face barriers to work, enabling them to participate more fully in the community.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
San Diego, California
Founded
1930
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Simplify's Take
What believers are saying
- 2026 openings like La Jolla and expanded outlet operations show format momentum.
- Summer Youth Program and Paid Training Program deepen community ties and labor supply.
- 2025 revenue reached $94.3 million, with $145.0 million net assets supporting expansion.
What critics are saying
- 90% revenue from donations ties results to volatile consumer giving and inventory quality.
- Negative publicity around low wages and executive pay can hurt recruiting by 2026.
- If donation traffic or thrift demand falls, program funding and store economics break.
What makes Goodwill Industries of San Diego County unique
- San Diego County's thrift chain funds free employment programs from store sales.
- 2025 enrolled 4,610 jobseekers and placed 510 hires, proving local workforce reach.
- CARF accreditation and outlet auctions create a distinctive training-to-retail flywheel.
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