Field Service Technician

Requisition Number: 79478

The company built on breakthroughs. ​  
Join us.​                                      

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Provide technical assistance to both internal and external customers, support field projects, training classes, corporate owned manufacturing facilities, Product Line Management, and Commercial Sales and Marketing.

Key Responsibilities

• Master optical test and splice equipment and procedures required to perform assigned tasks.
• Travel to customer sites to install, test, repair, and document fiber optic communication systems.
• Perform as a Project Leader with the responsibility for coordinating and executing all facets of a fiber optic network installation.
• Assist fiber optic training courses at various Corning locations, regional locations, and at customer sites.
• Provide on-site technical assistance and troubleshooting for various Corning customers at various locations.
• Complete on-site investigations of potential product issues raised by customers.
• Conduct product evaluations on both Corning and competitor products.
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales, Manufacturing and Field Engineering to solve quality and/or field related problems.
• Coordinate project and support-related travel and logistical activities and plans as assigned.
• Update technical and training documents

Experiences/Education - Required

• High school diploma or equivalent
• Candidate should possess sound mechanical intuition and PC computer literacy
• Must have ability to distinguish colors
• Must be able to lift parcels and equipment weighing up to 50lbs
• Must be able to climb ladders and work from aerial lifts
• Must be able to obtain a U.S. Passport
• Must be willing to travel domestically approximately 75%
• Must possess a valid driver’s license

Experiences/Education - Desired

• 5 years technician-related experience
• Associates degree in a STEM field preferred
• Proficiency in using Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint and Visio
• Technical writing ability, with emphasis on effective presentation of detailed concepts
• Knowledge of construction and project planning procedures
• Some related work experience and/or military background in telecommunications

This position does not support immigration sponsorship.  

The range for this position is $59,089.00 - $81,248.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

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A job that shapes a life.  

Corning offers you the total package.  

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [email protected].