Change Management Specialist - IT & AI

Job Description

We are seeking a proactive and collaborative Change Management Specialist to support organisational transformation and adoption across IT-related initiatives. The ideal candidate will have at least 3 years of experience in managing change for technology projects and a solid understanding of how change impacts people, processes, and systems. Experience with copywriting and visual design tools will be considered a strong advantage.

This role partners closely with internal business units and technical teams to ensure smooth adoption of new systems, tools, and ways of working.

Key Responsibilities

• Develop and execute change management strategies and plans that drive adoption and minimise resistance for IT-related projects.
• Partner with project managers, developers, solution owners, and internal stakeholders to align change activities with project timelines and objectives.
• Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify change risks and opportunities.
• Design and deliver communication, engagement, and training plans that foster understanding and commitment to new initiatives.
• Support internal clients (departments and business units) in embedding new processes and technologies into day-to-day operations.
• Track and measure change adoption metrics and report progress to leadership.
• Provide input to project governance and ensure business continuity through transition.
• Contribute to the continuous improvement of the organisation’s change management framework and toolkits.
• Stay abreast of emerging technologies, especially in AI and automation, to anticipate change impacts and support related projects.

Qualifications

• Bachelor's degree in Business, Communications, IT, or a related field.
• At least 3 years of experience in change management within IT or digital transformation environments.
• Familiarity with change management frameworks (e.g., ADKAR, Prosci, Kotter) preferred. 
• Exposure to or involvement in AI, analytics, or automation projects is a plus.
• Experience with visual and eDM design (e.g. Figma, Adobe Photoshop or illustrator) is a strong plus.

• Strong stakeholder management, facilitation, and communication skills.
• Demonstrated ability to manage multiple initiatives and work effectively in a cross-functional team environment.
• Experience supporting internal clients or shared services functions within large organisations is desirable.

Additional Information

Why Join NCS 

• Lead high-impact AI management consulting programs for major enterprises and public sector clients.  

• Shape enterprise strategies and governance frameworks that drive real transformation.  

• Work with a talented, multidisciplinary team in a collaborative environment.  

• Competitive compensation and strong professional development support.  

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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