Chief Revenue Officer

Job Title: Chief Revenue Officer

Resume Due Date: Open Until Filled

Department: Office of the President

Work Location:2 BROADWAY

Job Family/ Grade: GEN/014

Earnings Potential: $273,875-$293,740

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline
MTA Bridges and Tunnels operates the largest bridge and tunnel authorityin the nation, managing nine crossings that include seven bridges and two tunnels. Serving more than 339 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees Manhattan’sCongestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.


Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

Reporting directly to the President of MTA Bridges and Tunnels, the Chief Revenue Officer (CRO) is the senior executive responsible for establishing and executing the Agency's enterprise-wide revenue and tolling strategy and for ensuring the effective, efficient, and sustainable performance of its revenue operations.

The CRO provides strategic leadership and executive oversight for an approximately $3 billion annual revenue portfolio encompassing tolling operations across seven bridges and two tunnels, as well as revenue-related activities associated with the Central Business District Tolling Program. The CRO leads the continued transformation of the Agency's tolling and revenue operations to a technology-enabled, data-driven revenue model. The position establishes the strategic direction, governance, policies, performance standards, and organizational priorities necessary to optimize revenue collection, strengthen revenue assurance, reduce leakage and fraud, improve customer experience, and ensure the Agency is positioned to respond to emerging tolling technologies and industry practices.

The CRO provides executive oversight of tolling management, revenue recovery, revenue assurance, analytics, customer account and payment processes, vendor and back-office operations, and related enforcement coordination. The position is accountable for integrating these functions into a cohesive revenue strategy and for ensuring that operational decisions, technology investments, capital initiatives, vendor performance, and customer programs support the Agency's financial and strategic objectives.

The CRO also establishes and monitors key performance indicators, financial and operational targets, and data-driven reporting frameworks to evaluate performance, identify risks and opportunities, and drive continuous improvement. A significant component of the role is directing the modernization and long-term development of the Agency's revenue infrastructure and operating model.

The CRO leads the strategy for future back-office contracts and technology platforms, evaluates business and technology investments, and works across Operations, Finance, Technology, Customer Service, Legal, Capital Planning, and other functions to ensure system readiness, interoperability, operational continuity, and effective implementation. The position serves as a senior representative with peer transportation and tolling agencies and industry organizations to advance collaboration, standardization, and emerging tolling practices.

The CRO has executive responsibility for establishing budgets, allocating resources, developing organizational capabilities, and ensuring that staffing and financial resources are aligned with revenue and operational priorities. The position is accountable for achieving revenue and performance objectives established through the Agency's Financial Plan and for using financial modeling, business intelligence, and advanced analytics to inform strategic decisions and measure results.

The CRO also provides executive leadership during significant tolling and revenue-related disruptions, including system failures, cybersecurity incidents, vendor issues, and infrastructure events, ensuring continuity of revenue operations and protection of the Agency's financial interests. The position leads and develops a high-performing organization, fostering accountability, innovation, collaboration, and operational excellence while preparing MTA Bridges and Tunnels to meet the evolving demands of a complex, technology-driven tolling environment.

Responsibilities:

• Enterprise Strategy, Financial Leadership & Governance: Establish enterprise revenue strategy; set financial and operational targets; oversee revenue portfolio; develop governance frameworks, policies, performance standards, budgets and resource allocation; align revenue strategy with Financial Plan and Agency priorities.
• Tolling Management Oversight & Program Direction: Provide executive oversight of tolling management and related programs; establish strategic direction for open road tolling, system performance, customer/account processes, enforcement coordination, and modernization; ensure operational alignment and performance across the tolling portfolio.
• Revenue Recovery, Revenue Assurance & Analytics: Lead strategies to maximize collection and reduce leakage, fraud, and financial risk; oversee revenue recovery and assurance; establish analytics and data governance frameworks; use forecasting, modeling, segmentation and BI to identify risks/opportunities and drive decisions.
• Cross-Functional & External Stakeholder Leadership: Align Operations, Finance, Technology, Customer Service, Legal, Capital Planning and other functions; coordinate with enforcement and external agencies; represent B&T with peer tolling/transportation organizations, vendors, regulators and other stakeholders.
• Capital Project Integration & Infrastructure Readiness: Provide strategic direction on capital investments affecting revenue operations; ensure tolling infrastructure, technology, systems and back-office platforms are integrated and operationally ready; assess future technology and interoperability needs.
• Team Leadership, Staff Development & Organizational Capacity Building: Lead and develop the organization; establish accountability and performance expectations; build organizational capability; oversee workforce and resource planning; provide executive leadership during major system disruptions, cybersecurity incidents, vendor failures and other revenue-impacting emergencies.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews and approves invoices, as applicable
• Addresses performance issues with contractors, as applicable
• Escalates issues to other parties, as applicable

Qualifications

Bachelor’s Degree in Arts/Sciences (BA/BS) Business Administration, Finance, Economics, Engineering, Data Science, Information Systems, Transportation, Planning, Public Administration, or a related quantitative or operational discipline

Minimum 20 years of progressive executive or senior leadership experience in revenue management, tolling, transportation operations, revenue recovery, financial strategy, business intelligence, or large-scale operational transformation within a complex organization

Minimum 15 years in management or supervisory experience leading multidisciplinary teams, operational functions, programs, or organizational units within a large, complex organization

Revenue & Financial Leadership: Proven success leading enterprise-scale revenue, tolling, financial, or operational functions in a complex organization. Strong expertise in revenue strategy, financial analysis, forecasting, revenue modeling, and performance management. Demonstrated ability to develop and execute strategies that improve revenue collection, revenue recovery, revenue assurance, and financial performance. Ability to evaluate investments, operating models, and resource allocation decisions based on financial impact, risk, and return on investment.

Tolling & Operational Strategy: Comprehensive understanding of tolling operations, cashless tolling, revenue collection systems, back-office operations, and related customer and enforcement processes. Demonstrated ability to lead large-scale operational transformation and modernization initiatives. Proven ability to identify operational risks, inefficiencies, revenue leakage, and opportunities for process improvement. Ability to translate strategic objectives into measurable operational outcomes. Required

Data, Analytics & Technology: Proven ability to use business intelligence, data analytics, forecasting, and performance measurement to support executive decision-making. Demonstrated ability to establish KPIs, dashboards, governance frameworks, and reporting structures. Ability to evaluate emerging technologies and their potential impact on revenue performance, customer experience, operational efficiency, and long-term strategy. Ability to integrate business, technology, financial, and operational information to support complex decisions. Experience utilizing structured analytical tools (e.g., segmentation, forecasting, diagnostic analysis) to inform strategic planning and revenue initiatives.

Demonstrated success leading organizational transformation, modernization, and change initiatives in complex, highly regulated, or technology-driven environments.

Demonstrated ability to lead multidisciplinary organizations, develop executive and management talent, establish accountability, and build organizational capacity to achieve strategic objectives.

Demonstrated experience overseeing major vendors, contractor, consultant, or technology partner relationships, including performance management, contractual accountability, service-level requirements, and risk mitigation.

Demonstrated ability to build and maintain effective relationships across Operations, Finance, Technology, Customer Service, Legal, Capital Planning, external agencies, vendors, regulators, and other stakeholders.

Excellent executive communication skills, including the ability to present complex financial, operational, technical, and strategic information to senior leadership, boards, regulatory bodies, public stakeholders, and external partners.

Must be available to respond to Authority locations on a 24/7 basis during emergencies, critical system disruptions, or other operational needs.

Must possess a valid driver's license and be able to travel between B&T facilities and other locations as required.

Preferred:

Master’s degree in arts/sciences (MA/MS) Business Administration, Finance, Economics, Data Analytics, Public Administration, Transportation, Engineering, Information Systems, or a related field

Strong knowledge of federal, state, and local regulations governing tolling, transportation infrastructure, congestion pricing, and labor relations.

Familiarity with advanced tolling technologies, cybersecurity protections, interoperability standards, and emerging industry trends.

Experience in environmental compliance and understanding transportation-related environmental standards and sustainability practices.

Experience with enterprise systems such as ERP, CRM, tolling back-office platforms, Oracle, SAP, or similar tools supporting financial and operational performance.

Additional Information:
This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:
Final salary is determined based on experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).


How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:
Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.