Tyler Technologies

Builds software and payment tools for governments

Client Experience Advocate

Customer SupportConfirmed live in the last 24 hours

Full-time$46.5k - $55k /yrIn-person

About the Job

Requirements

Desire to build a career in client support, client success, SaaS, or public sector technology.
Excellent communication skills and a strong service orientation.
Ability to manage multiple tasks and stay organized in a fast-paced environment.
Comfort learning technical concepts and using new tools.
Strong sense of accountability and follow-through, including when an answer is not immediately available.
Enthusiasm for growing product knowledge through training and certification.
Team-oriented approach and commitment to learning and contributing to shared goals.

Responsibilities

Manage and respond to incoming client support needs with professionalism and care.
Own each issue through to resolution or proper escalation, ensuring the client is kept informed.
Document interactions and case details thoroughly in line with team standards.
Follow established processes to troubleshoot and resolve a broad range of product inquiries.
Maintain a learning mindset and actively work toward module-specific certifications.
Collaborate with teammates and regional leadership to ensure consistent, effective support.
Provide insight into common trends or client needs to support continuous improvement.
Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable.
Support clients during cloud transitions by reinforcing training and best practices, and escalate common pain points to regional leadership.

Description

The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.

Responsibilities

Manage and respond to incoming client support needs with professionalism and care
Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark
Document interactions and case details thoroughly in line with team standards
Follow established processes to troubleshoot and resolve a broad range of product inquiries
Maintain a learning mindset, actively working toward module-specific certifications
Collaborate with teammates and regional leadership to ensure consistent, effective support
Provide insight into common trends or client needs to support continuous improvement
Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable
Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership

What Success Looks Like

Demonstrated ownership and follow-through on all assigned issues
High-quality documentation and clear client communication
Strong early performance across core support responsibilities
Positive client feedback and low case reopen rates
Completion of initial module certification(s) within defined timeframes
Increasing depth of expertise in a specific module or functional area
Recognized by teammates and managers as dependable, eager to learn, and growth-minded
Demonstrated progression toward advanced certifications, regional projects, or mentorship responsibilities

Qualifications

Desire to build a career in client support, client success, SaaS, or public sector technology
Excellent communication skills and a strong service orientation
Ability to manage multiple tasks and stay organized in a fast-paced environment
Comfort learning technical concepts and using new tools
Strong sense of accountability—you follow through even when the answer isn’t immediate
Enthusiasm for growing product knowledge through training and certification
Team-oriented with a commitment to learning and contributing to shared goals

About the Company

Tyler Technologies

Builds software and payment tools for governments

Tyler Technologies builds software for governments and school districts, linking financial administration, courts, public safety, and services residents use online. Its applications connect agency records so staff can share information, manage cases, collect taxes, and coordinate work across departments. Agencies run the software in the cloud or on their own systems, while residents use related websites to submit forms, file court documents, and make payments. Tyler earns money through software subscriptions, payment transaction fees, maintenance, and implementation services, and was founded in 1966 with headquarters in Plano, Texas, United States.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Plano, TX
Founded: 1966

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