Job Details
The Practice Supervisor is responsible for the day-to-day operations and supervision of a team within a hospital based program. The Supervisor supervises Patient Service Associates, ensuring accurate documentation, adherence to departmental policies, and compliance with HR guidelines.
Job Description
Essential Functions:
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Serves as key Front Desk coordinator/troubleshooter to assure registration and scheduling
functions are working smoothly and oversees patient flow.
Supervises and monitors front desk. Provides coordination of staff coverage and schedules.
First line supervisor for office personnel items including new employee training, disciplinary and performance management. Interviews new employee prospects and participates in hiring decisions for designated office. Responsive to the needs and requests of providers and escalates issues to Managers and/or Administrators where appropriate.
Performs annual written performance appraisals of support staff.
Customer service focused. Responsible for maintaining a safe, efficient and welcoming environment for Jefferson patients and staff.
Facilitates authorization processes for continued patient care, including verifying insurance requirements, coordinating with payers, and ensuring timely submission of necessary documentation to support ongoing treatment plans.
Performs other duties as assigned.
Minimum Education and Experience Requirements:
Education:
High school diploma or GED required. Bachelor degree preferred.
AND
Experience:
Typically requires at least 0 – 2 years of experience in a Physician Practice or Healthcare setting.
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Employee Entity
Albert Einstein Medical Center
Primary Location Address
5501 Old York Road, Philadelphia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
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